New American Funding Reviews

I was working with Chris Broadhurst's team out of Peoria on a home loan and home refi this summer and past spring. The process lasted approximately 103 days before I my loan was denied. I refinanced my home in order to purchase a new home, under the direction of one of their loan officers who I understand to now be unemployed. I was assured there was no way I'd refi my home and not be able to purchase the new home. Turns out that is exactly what would go on to happen. Both my refi and home purchase were run as owner-occupied which led to an MCR being put on my file (it's like a red flag essentially). It was put on there because essentially what happened was mortgage fraud. Guaranteed Rate new I was having a renter moving into the home I was refinancing and they knew I wasn't going to live there. I pulled it off the market (it was listed for sale) under their advisement, so everyone involved knew I was not trying to continue living in the house I was refinancing. It turned into a blame game where my loan officer blamed Mr. Broadhurst saying he told her doing both refi and purchase as owner-occupied would be fine, and then he never really confirmed nor denied it was his fault. He never gave me a phone call when all this "stuff" hit the fan and I was denied the home purchase after completing the refi. The refi increased my interest rate and had closing costs rolled into it, and it was all for nothing in the end. The company has offered to reimburse me for the obvious monetary costs like appraisals, home inspections, earnest money, etc., and while they acknowledge they seriously messed up, they have offered no sort of financial compensation for my lost 103 days, my removing my home from the market (it could have sold in this time), the MCR on my file which makes it nearly impossible to get an FHA loan for six months, etc. This company was just ordered to pay out 25 million dollars in a lost lawsuit. Some shady loan diversion scheme. The fraudulent practices seem to be rampant with this company. Check out their reviews at consumeraffairs.com. Please, please do yourself a favor and don't give these people your business. They may or may not be able to get you a home loan or do a refinance for you, but they are not deserving of anyone's business.

Terrible experience, poor communication, major oversights made left and right that made the home buying experience pretty miserable and having to switch lenders.

My husband and I called Chris to help us with a mortgage. We knew it would be tight because we had some debt that needed paid off. He NEVER called us on the phone. It was ALL done online. We are not experienced at all with buying a home. We needed someone to help us and show us which debt to pay off. He ran our numbers and we NEVER heard from him again. He refused to help us figure out what we needed to pay off. Unfortunate for him because we actually had the cash to pay off more than half of what our debt was. We went with a different broker. Her name is Bobby Brown, she is out of Canton. Don't waste your time with this "branch manager", he clearly doesn't WANT to do his job.

Rae was good. She handled my customer with a professional and timely diligence. I will use her in the future and have just sent her another customer. Our closing was a triple domino closing. My customers Sale of Home and Purchase of New Home represented the first two portions of the domino. Our closing timing and funding was very important to insure the last piece, to take place. Rae managed the other components and met all deadlines with NO DRAMA... She was available and complete at all times..

No, I do not recommend them but maybe when stop hiring loan officers that spew hate all over the internet I will. Freedom of speech is one thing but bullies are another. https://twitter.com/mbenn19

Very unprofessional and runs your credit without your permission. They started a bogus loan origination with property status TBD and a random number of $65,000. This was AFTER an email stating NOT to run credit. Six months of being strung along and $3500 of unrecoupable funds and no home. Closing was pushed over and over and their communication was extremely poor. The loan officer was so unprofessional she actually sent me an email making fun of the way our HUD consultant spoke! I do not recommend them and I will tell all my friends and family to run far and fast from this lender. They are ridiculously unprofessional. My new lender is so opposite and I see the professionalism that NAF failed to present time and time again. Beware of this company.

After pulling my credit (ding-credit score dropped a couple points) and having me wait a couple weeks during a crunch time, I didn't hear anything back from her. Then after several calls and a couple weeks passing I finally hear back from her to tell me she wasn't going to be able to service me because of personal reasons. She is a nice person, however, dropping the ball is not good business practices. A follow-up call is a must even if you can't help for whatever reason. I do wish her the best and hope this feedback will be taken positively and help add room for her professional growth.

Lack of communication and lies. Does not follow up, return phone calls. Very unprofessional. Would not recommend Steve.