New American Funding Reviews

I would like to share my recent experiences with NAF Cash and NAF Mortgage: 1. Home Purchase Offer with NAF Cash: o I used your sister company, NAF Cash, to make an offer on a home, which initially went fine. However, the closing was delayed as the sellers wanted their children to finish school. 2. NAF Mortgage Approval Issues: o Two weeks before closing, I discovered that my NAF mortgage approval had expired, despite discussing my conversation with Divah Mae Mosley a month earlier. She did not mention any additional actions required from me at that time. o For two weeks, I followed up daily with Divah, who was unable to provide updates beyond "underwriters are reviewing it." o The night before closing, I had to escalate the issue by contacting management at NAF Cash to resolve it. o This stressful process felt like a second job due to the lack of communication and coordination. 3. Lack of Accommodation for Stress Caused: o I asked Divah Mae Mosley if any accommodation could be made to show NAF’s acknowledgment of the stress caused. Divah informed me that NAF would not take any action or show any understanding, despite her oversight in ensuring my loan approval was up to date. 4. Post-Closing Experience with NAF Cash: o After closing with NAF Cash, we had a month to close on the NAF Mortgage side. Given the prior issues, I expected a smoother process or extra focus on my account, but this was not the case. o Divah disappeared from the picture, and it took over a week for Bilal to reach out as my loan coordinator. I followed up continuously with Divah to understand the process and timeline but received no clear information. o When Bilal finally reached out, he often seemed unaware of my responses and questions, requiring continuous follow-ups from me. I had to resend the same financial documents multiple times despite them being available in the shared secure NAF portal. o Bilal claimed he couldn't reach my title company for 3-4 business days. When I intervened, I managed to get an update myself immediately. o I have worked with other mortgage providers who communicated well and guided me through the process. This was not my experience with Bilal or Divah. For example, I shared multiple accounts initially, and Bilal asked for updated statements for all those accounts. I repeatedly informed him which specific accounts I wanted to use for my deposit. On the closing date, Bilal informed me last minute which accounts the deposit needed to come from, none of which were the accounts I had specified. He was already out of the office, but thankfully I got a response back from him to correct it. o Additionally, I was surprised to see that I was responsible for the title insurance and taxes when closing the NAF Mortgage. When I started my NAF Cash journey, I spoke to a representative (Rich/Rick I forget the full name) who assured me that the only costs were the 2.7% fee and the rent while I was in the property. This discrepancy felt misleading. To recap: • Divah Mosley did not check my account during our call one month before the NAF Cash closing, resulting in an expired loan approval. • This issue was discovered two weeks prior by me, not by NAF. • No focus or updates were provided by Divah, only stating that they were working on the reapproval. • The reapproval took the entire two weeks, and I had to escalate the issue to management the night before closing to get it done. • After finally closing, I expected better service, but Divah became hands-off, and Bilal was difficult to contact and required continuous follow-ups. • I felt misled about the costs associated with NAF Cash as communicated by the representative. I hope this feedback provides valuable insight into my experience. I would appreciate any steps NAF can take to improve communication and coordination for future customers. Best regards,

Improve the entire experience and increase communication with accurate updates.

Poor communication poor customer service No follow up

As a first home buyer, I did not have an ideal experience working with Shawn McCaffrey (loan officer), Annie Kinrad (loan processor), and their managers, Robert O'Han and Maria Laffredo. There was a mix up on the agreed discount points to lower the interest rate that Shawn McCaffrey did not take responsibility for, even with screenshots taken directly from Allied Mortgage Group's customer portal. His manager, Robert O'Han, was not supportive and dismissed the problem as an issue between Shawn McCaffrey and I. There were no suggested compensations or accountability measures. They strongly pushed for me to sign documents that had inaccurate information. The appraisal report was sent on closing date and there was very poor communication. My realtor and I followed up through email and phone several times throughout the two weeks after the appraisal was done and never received clear responses on what was causing the delay or how long of an extension was needed, so that we could coordinate with the seller. The closing date was extended for a week and a half and Annie Kinrad went on OOO without letting us know. Throughout both situations, neither contact communicated clearly nor took accountability to the challenges they caused for both parties. When following up, both teams, including their managers, redirected me to sign the closing documents and threatened that we could not close in time because of that. The real bottleneck was that I hadn't received the appraisal report, not because of the closing documents. Purchasing a home is already stressful, and they increased it significantly. I will not be using or recommending this mortgage lender to my network moving forward. I was switched to a new team and want to give a shout out to Tony Buchanan (loan processor) and Jordan Liedman (loan closer) for being assertive and proactive in leading the calls on the status of the loan. My realtor and I felt very supported and were able to close on the property on a happy note. Thank you.

Reminds me of fannyfaye and freddy mack.

My experience would have been better than the one that I had with Dan if the individual understands how to provide customer service and to be professional.

Getting the TILA to us with plenty’s of time to refuse to proceed! We were blindsided at closing by ridiculous and probably illegal charges which my loan officer should have caught. What would make this horrific experience better? Pay my mortgage off. Once I have completed my research you will possibly be paying more in lawsuits!

just the worst experience ever.