New American Funding Reviews

You shouldn't promise things to clients and agents and then drop the ball.

No one knew what the other person was doing, there were 3 people helping us with our loan. Lied to us about our paper work going to usda, waited until 2 days before our closing to send it. Then blamed usda. Then finally we are at the title company to close, and of course the closing Disclosure documents were wrong. We never received a copy of the final closing disclosure before closing. I would never recommend this company to anyone if this is how it is ran. Worst experience of our life.

It took 3 months for us to close on our refi. The communication we received from Robert was unacceptable. Our process was not moving and we never received updates. He consistently blamed the underwriter when he had the ability to get in touch with her or her supervisor and he never did. We always asked for answers and never received any. We even asked to speak with his supervisor and we never got a call. We ended up having to submit a complain to Patty Arvielo and within hours we received a call

Professionalism. Communication. Pride in work performed. Making sure the client is kept informed, ordering the appraisal ASAP, providing buyer with completed appraisal ASAP x not 2 weeks later. Not waiting until the client emails at 9:16 a.m. on last possible day to close, "I would greatly appreciate it if SOMEONE would please let me know what is going on with my loan". I was told to "stand-by, then provided with wrong $ needed for closing at 1 p.m. Extremely Unsatisfied.

We were not informed as we should of have been. We had so many calls and emails to Fallon with no response for days. Until Oscar got involved then we started to get communication. My client is so upset over this whole process and to be honest I would be afraid to recommend any of my clients if this is how this was handled. The other agent has been so upset on this whole deal and said it was handled so unprofessionally the whole process.

I have to say this started out as a pleasant experience. Open communication from Eric Fard. This transaction appeared (according to what we were being emailed) moving forward. The upfront underwriting failed to identify a potential bump on the buyers for conventional loan processing. This was not identified until the day before closing. THE DAY BEFORE CLOSING. Lack of communication from New America was unacceptable. There’s not enough room to write all of this complaint. Would not recommend.

Never returned calls, very inattentive, lack of organizational structure in the company.

Unfortunately, there were no updates throughout the process on where the file was and how things were going. There was an issue with an encroachment at the very end when the title company had sent the title commitment 3 weeks prior. It was stressful on everyone, including the buyer. Every time I reached out to Rebecca I was told Toni was handling it. I felt like Rebecca wasn't even involved or knew what was going on.