New American Funding Reviews
Review by Tiffanee Nolan for Kim Arrington
Completed transaction on August 18, 2020
Cosistent communication from Kim would have made this experience a LOT better. From the moment I contacted her, she was lackluster in follow-up and response. Vital pieces of information I should have been made aware of were ither brushed over or completely left out. I was scheduled to close on May 5th and due to Kim not doing her job, I was extremely inconvenienced by my close being pushed back an entire week. She does not know how to juggle more than one task or client at a time.
Review by Tiffany Brown for Kim Arrington
Completed transaction on August 18, 2020
Lack of communication, wrong documents added into our file to pass through underwriting, on the day of closing our file was not ready and we had to wait 4 hours until the file was ready.
Review by Gig Brown for Kim Arrington
Completed transaction on August 18, 2020
Better communication Better rates Paid balances that did not have positive effect on credit score. Answer phone calls and not by email Dont wait until the last minute to ask for paperwork or documents after close of business hours had to send the same paper work numerous times
Review by Raphael White for Kim Arrington
Completed transaction on August 18, 2020
Kim stated that she would walk us through the mortgage pre approval process. Once she ran the credit application, she quit communicating with us. She lacks professionalism and needs to work on her communication skills. She stated she would provide us with an action plan, whereas we could qualify for a mortgage, within 6 months. Totally unprofessional.....Never provided action plan and will not respond to emails, texts or calls.
Review by Joshua Thompson for Kim Arrington
Completed transaction on August 18, 2020
-Communication was not clear throughout the process. -Kim was the preferred lender yet did not communicate with the builder to establish things -Slow moving once we finalized a date, pushing back our closing -Paperwork was not submitted to the closing attorney on time - they received the closing paperwork 3 hours late -Kim made excuses throughout the process and took things personally when we were upset -Overall, this was a very painful experience and we would not recommend as a lender
Review by Jenny L. Martin for Kim Arrington
Completed transaction on August 18, 2020
I am shocked! Who is this person? I closed a loan with Kim Arrington, who I love and worked hard with me and the buyer to make my last closing happen. I do not know who this person is.
Review by Shanice Simmons for Kim Arrington
Completed transaction on August 18, 2020
The service provided by Kim Arrington and her staff absolutely horrible. On my closing we were still receiving loan paperwork that should have already been processed. (As i was signing previously sent documentation). I was told that I was getting downpayment assistance and was blindsided when I was told that it is actually a loan when signing. My questions still have not been answered and I will not recommend this company to anyone. They truly ruined my first homeownership experience.
Review by Michael Blake for Kim Arrington
Completed transaction on August 18, 2020
Service and communication was horrible.v Very unprofessional.
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