New American Funding Reviews

My clients loan sat for almost 2 weeks ready to go, the client had requested an earlier closing. Theresa said it wasn't assigned to processor yet, but wouldn't follow up to get it assigned and assist in getting the loan closed earlier for the client. Every time we asked we got the same answer, it hasn't been assigned yet, why wouldn't she follow up further and get it assigned. We were finally assigned a processor on the day the CD needed to go out, which didn't go out until after 5pm.

The amount I needed to pay for my down payment was different on three different documents. The document I received and paid account dinghy had one rate. The mobile notary had two separate rates. Then, they were chasing me down for $10.20 that they forgot to have me sign. The whole thing felt very disorganized.

It was a stressful situation for me and my husband, and our interpreter (sign language) had to spend a lot of time going over the same documents, just the disclosure statement with us 4 times. Two within days of each other that did had changes, and was also told the wrong name of title company. (Had wrong name on cashier checks) which was given to them to see 10 days before closing, That cause a big problem for our family that day, lucky my sister-in-law found that mistake before closing.

Once the company knew we had their business it was very difficult to get in contact with the right people, and we had to leave many many voice mails and emails to get a response. Erik was nice but everything with closing was done extremely last minute and we almost did not close on time. Everyone was helpful and courteous when we could get them on the phone, but that was difficult at times.

Better communication and accurate information being provided by employees during this process.

I would have preferred the documents to arrive at least a few days before recording. Also since the seller agreed to pay $10,800 towards closing costs, it would have been nice to factor in the appraisal cost. My buyer was shorted $475. We could have rectified this if the documents would have arrived sooner and had enough time for a correction.

We had to submit paper work twice on several occasions. This was not necessarily Erik's fault. Communication with Erik from within your company made it hard for him to communicate with us. There were numerous requests for information with extremely little time for us to gather the information requested. Our agent was nearly beside herself as closing was postponed several times and the last closing put us in default of the purchase agreement and we could have lost the house.

I felt like things were so unorganized. Some of the paper work wasn’t correct. Certain things were asked from us SAME DAY knowing my parents were in Hawaii. We got our hopes up in having a lower mortgage. We had a lot of unpleasant surprises! The Interest rate was higher than expected. Our mortgage is way higher than what we were told in the beginning of the process! We almost had to pull out!