New American Funding Reviews
Review by Ramon Rodriguez for Anonymous Anonymous
Completed transaction on August 19, 2021
My experience was off to a great start, however, once my loan was approved, I feel like the loan officer, Mr. Carpenter, didn't hold me as a priority. For example, I noticed that there were some discrepancies in the loan details when I reviewed it to sign with the notary. I called and left a voicemail on a Saturday, asking Mr. Carpenter to please call me back. The funds I took out on the loan deposited to my account the next Friday but I never got a call back to address my concerns. Unfortunate.
Review by James Glidewell for Jerry Hensley
Completed transaction on August 19, 2021
Communication was minimal, at best, during the process. It was better at the beginning, and then we felt just left hanging. The documents needing submitted felt overly invasive, and the submission process was clunky and had to be done multiple times. Ultimately everything worked out, but we would not likely use this service in the future
Review by Salley Ayers for Aris Perez
Completed transaction on August 19, 2021
I didn't really speak with Aris but twice duting this whole process. She never responded to my phone messages/text. I dealt mainly with her assistant that was always responsive. Melissa is the one who answered all my questiobs and let me know what was going on.
Review by Cristina Rodriguez for Steve Schauer
Completed transaction on August 19, 2021
Steve being more accessible
Review by Lisa Dzafic for New Jenkins
Completed transaction on August 19, 2021
none
Review by Frank Lyons for Anonymous Anonymous
Completed transaction on August 19, 2021
Results and service are the hallmarks of the mortgage industry...at every level, but usually shepherded by an excellent loan officer. Loan processing was excellent, as previously experienced with NAF. The primary reason for the placement of this loan at NAF was the loan officer, and her removal left a substantial vacuum, but gratefully, this loan closed with just a few glitches.
Review by Debbie Hazy for Anonymous Anonymous
Completed transaction on August 19, 2021
loan closed on time and clients were pleased with transaction
Review by Leila Corpuz for New Liu
Completed transaction on August 19, 2021
Improve communication either email, text and phone call, improve detail and explanation, improve rebates and credits, improve and improve documentation explanation and details including addendums!
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