New American Funding Reviews
Review by Echo Kaser for Addison Myers
Completed transaction on September 13, 2020
Lack of communication and unprepared
Review by Holly Worrell for Anonymous Anonymous
Completed transaction on September 10, 2020
Communication terrible.. late on everything. Jimmy is an idiot!!
Review by Kyle Schoenberger for Sean Alexander
Completed transaction on September 10, 2020
Super slow and clumsy loan process, and you leaked my social security number to total strangers!!! This issue is still unresolved and your CSR has not returned my call. Horrible experience.
Review by Cassie Longtin for Andrea Risch
Completed transaction on September 10, 2020
Horrible communication. Would say one thing than quote something entirely different. Took months to finally finish process which ended up costing us more money and additional credit checks. Awful communication and was extremely frustrating to work with.
Review by ROSA FIERRO for Alma Perez
Completed transaction on September 9, 2020
Alma was "BOMBARDED" with too much work to even communicate the most minor things that had been clearly made as important to the client. It was so bad that I had to suggest to her she should use a notepad to write down some of the requests and info that was being given. She asked the same questions several times. She had no sense of urgency when there were deadlines. The loan had to be extended and she tried to charge us for it even though it was her mistake. Alma should not take on refis.
Review by Steven Diaz for Anonymous Anonymous
Completed transaction on August 27, 2020
I’m extremely disappointed with the service I received on this loan. Poor execution, poor communication, and poor customer service. I can honestly say I will never use this loan officer again. The most unfortunate part of this is she is losing a 3 time returning customer. Sorry but I’ll be taking my business elsewhere to a loan officer who actually cares about their customers.
Review by Eric Rojo for Anonymous Anonymous
Completed transaction on August 24, 2020
Our loan process was extremely stressful. We used them to finance our 3rd home and find it much more stressful than the other two times. There was a lack of communication from our loan officer. She would commit to sending us information regarding our loan and would fail to follow through. She committed to closing our loan before the end of the month and even though it appeared that everything had gone through, it did not. There was a discrepancy & in the amount. We will not be using it again.
Review by Paul Oprisan for NAF ID#6606
Completed transaction on August 24, 2020
Short: professionalism. Long: carefulness in explaining options and procedures. Proper follow-up. Accuracy and punctuality. Genuine (or better faked, at least) care for the customer.
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