New American Funding Reviews
Review by David Garber for Chris Loughnane
Completed transaction on September 9, 2021
Better communication and honesty would be helpful. False assertions about the timeline for the loan closing aren't helpful. Chris was nice, attentive and polite. Rarely answered the phone or called back though. Bottom line is that the loan process took far longer then I would have expected, over 90 days on the 2nd attempt to push the same refinance through. The entire process from when I was initially contacted was about 7 months...
Review by Jerry Price for Chris Loughnane
Completed transaction on September 9, 2021
Chris communicated well up until we locked the loan. I emailed called and texted him multiple times with no response. However, Lisa Chong who was the assigned processor on my loan was great. She communicated very well and responded in a timely manner. Not sure the loan would have closed if it wasn't for her.
Review by Douglas Wilkening for New Tran-Coates
Completed transaction on September 9, 2021
I was asked to provide the same documents multiple times. Several different people were involved on the New American side, and it appeared that they were not communicating. The first time the notary was scheduled to come to my house to close, no one showed up. Only after I called to inquire was I told that the documentation wasn't ready and the closing had to be delayed. Poor communication throughout the entire process.
Review by Jason Quinn for Natalie Drake
Completed transaction on September 9, 2021
Return phone calls in a timely matter, listen to client when they say when the financial stuff is due, and not blame the client when a deadline is missed.
Review by Natasha Cameron for BeLinda Dumas
Completed transaction on September 8, 2021
Better communication between all parties in the loan process.
Review by Hannah Brown for BeLinda Dumas
Completed transaction on September 8, 2021
We received emails from numerous people. It was hard to keep track of who we were supposed to send things to. Some of our paperwork was overlooked, and we had to scramble at the end to come up with a required document, which we thought had been taken care of weeks before.
Review by David Figueroa for BeLinda Dumas
Completed transaction on September 8, 2021
Better communication
Review by Barbara Brown for Shari Bell-Beals
Completed transaction on September 8, 2021
I felt like communication was lacking. I had asked to be notified via text message when an important email was sent. That never happened. I had to teach it for updates too. I really like Becky, but I would ask. It to deal with Shari if there is a next time.
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