New American Funding Reviews
Review by KATE GRIFFIN for Moni Amasio
Completed transaction on October 30, 2020
Getting updates or information out of the team was very difficult. Moni had no knowledge of how refinance loans are done in the State of Texas and caused our closing to be delayed by 45 days. We provided all requested data same day or within 24 hrs. Moni was not the only one at fault, the entire team seems to struggle with communication, Mario Diaz the processor was the worst of the bunch. I would not recommend them due to lack of knowledge and communication issues.
Review by Ryan Beasley for Anonymous Anonymous
Completed transaction on October 30, 2020
*Communication from loan officer would’ve been nice. *Sticking to dates for closing provided by loan officer would’ve been great. *Being professional to our realtors, us, and others that called and talked to NAF would have been wonderful. *Honoring commitments made would have been even better!*Closing not being pushed twice, on the expected closing date, due to loan officer not doing his job, from submitting documents, etc. would have been fantastic. Our case needs serious review.
Review by Travis Neuman for Maria Jondahl
Completed transaction on October 30, 2020
Be proactive and reach out to your customers. I reached out 3 times to you to check my status. Don't procrastinate the employment verification. I was contacted and asked for phone numbers when I had to Google the numbers just as you could have. Don't lose multiple emails and documents. There were several instances where I was asked multiple times for several different documents. I underwrote business loans for over 3 years. Mortgage underwriting is easy and this whole team was unprofessional
Review by Paige Batcha for Olivia Eggen
Completed transaction on October 30, 2020
Would not recommend to anyone- worst communication and experience I have ever had with buying a home.
Review by Rodrigo Cepeda Wenzel for Anonymous Anonymous
Completed transaction on October 13, 2020
Communication was dismal. We were always guessing where o loan was at. Jorge an Elvis insisted on only emailing 1 of the borrows instead of everyone. Sort of all, he lied about cancelation fees when we were ready to back out from the bad experience. I’m disappointed. the only reason we looked into refinancing was because we had such a good experience with NA; after this, we are never coming back nor recommending NA
Review by Michelle Kuhl for Kara Cuka
Completed transaction on October 11, 2020
This character limit is not allowing me to even scratch the surface of all of the things that went wrong.
Review by Matthew Cash for Anonymous Anonymous
Completed transaction on October 2, 2020
Everyone at New American was nonresponsive. The processor did not begin working the file until 5 days to closing and then only because I, my realtor, and the title company got 3 levels of management involved. New American was still requesting documentation 20 minutes before my closing. New American was completely unprofessional and inept during this entire transaction. I will not recommend you to anyone, nor will I use you for future home purchases. You caused tremendous stress.
Review by Dennis Henderson for Larry Garlutzo
Completed transaction on September 27, 2020
For some reason you feel that automated emails are communicating. They are not and you have no idea what personalized service is. Dealing with three peopl
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