New American Funding Reviews
Review by Karli Aguirre for Pouyan Narani
Completed transaction on September 9, 2021
Pouyan was great for the most part, there were a few communication errors but we were able to work past them. I think our main issue was the underwriter and processor that this company uses. Their communication and professionalism was horrible. We had a terrible experience. It was extremely hard to get a hold of them other then through email and sometimes not hear back for days. Pouyan made himself available & was fighting for our loan the best he could but his team made everything difficult.
Review by Gabriel Jasso for New Lesinski
Completed transaction on September 9, 2021
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Review by Gabino Herrera for New Lesinski
Completed transaction on September 9, 2021
Lack of communication
Review by Karen Patel for New Haberl
Completed transaction on September 9, 2021
overall process was rather cumbersome. a lot of miscommunication and lack of communication regarding specifics of the loan. Timeline was unnecessarily pushed back. Same paperwork had to be filled out multiple times. If they had just paid attention to some of the minor details this could have gone much smoother.
Review by Kevin Munson for New Haberl
Completed transaction on September 9, 2021
I thought things were going great at the start. Drew seemed really on top of the transaction and was quick to call me back. Near the end I had an outstanding question around dropping the rate, and Drew neglected to call me back with an answer. A return call stating that the rate change wouldn't have been possible would have been better than being ignored. I had went from being really happy with my experience to not pleased.
Review by Sandra Bruner for New Garcia
Completed transaction on September 9, 2021
My loan officer was changed in the middle of the refinance process, no the current loan officer’s fault. I would be asked to submit documentation but was expected to submit via non-secure methods, I would have to ask for secure link. I wish there would have been better follow up. Towards then end of the process I mostly communicated with a processor vs. my loan officer. Maybe that’s normal?
Review by Albert Vazquez for Chris Loughnane
Completed transaction on September 9, 2021
Communication could’ve been better once the process got underway. Unfortunately, it was difficult to get ahold of Chris. Multiple emails and text had to be sent just to get in contact with him. Not pleased at all with this transaction.
Review by Anna McConner for Chris Loughnane
Completed transaction on September 9, 2021
There was 1.5 weeks at the end, beginning 13March, where we attempted to contact Chris and did not receive any communication back. We were expecting to close on 20March based on closing disclosures we signed online. We called on 23March and spoke with his supervisor, Aaron, who assured us we'd hear back from Chris, and that the item we had called about was resolved. We came to find another item was unfinished and we still had a week before closing. Communication would've made the difference.
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