New American Funding Reviews
Review by Jose Gonzalez Diaz for Chris Marr
Completed transaction on September 9, 2021
Rushed to close in August when I said that Sept was more convenient. We sent all information but when we went to closing the paperwork with CD was not there and had to be back the next day to experience the same waiting game.
Review by Jo Spaulding for Jason Gray
Completed transaction on September 9, 2021
Jason did an good job, but his processing staff was poor at best. The processor had the condo docs for at least 3 weeks prior to signing, however she never submitted until the last minute, I literally didn't know what was happening with closing docs until the morning of Sept 5th, my signing date. I wasn't told of a desk review, it was disclosed when I signed the early CD. That is typically a cost picked up by the lender, I shouldn't have been charged a desk review, I am requesting a refunded.
Review by Scott Usselman for Jason Gray
Completed transaction on September 9, 2021
Better communication. The loan went through well enough, however the experience would have been better if we had been updated periodically on were we were in the process.
Review by Emily Baumbach for Jason Gray
Completed transaction on September 9, 2021
I felt that Jason himself was available and communicated with us if we had questions, but his “team” would email us with requests that had already been submitted or they wouldn’t be clear on what would be needed or how to get it. We felt like we had to do a lot of the work for them. It was frustrating and I don’t feel like him and his team had a good process in place to make this process smooth.
Review by Karl Keff for Dominic Svornich
Completed transaction on September 9, 2021
Improved communication. I felt that Dominic was skilled and the process was second nature to him. However, it was not to me. There has been a lot of shady mortgage deals in recent years. With my home on the line, I need to understand, up front, what is happening. I was in a position, a couple of times, that I had to stop the process, not sign something, and get clarification before proceeding. I would have felt more comfortable and the process would have been smoother, with more info up front.
Review by Gloria Melchor Escobedo for New Davis
Completed transaction on September 9, 2021
I would like to have been imfored more with what was going on with my loan
Review by Diana Stoyanova for New Davis
Completed transaction on September 9, 2021
Better communication on the status and updates on the process
Review by Matt M for New Weston
Completed transaction on September 9, 2021
Kip was not able to refinance my property to eliminate PMI (the appraised value was a bit short). Kip didn't spend a minute to try and find a similar solution to just try and reduce PMI, just said sorry can't do it see ya later
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