New American Funding Reviews
Review by Richard Ming for New Lesinski
Completed transaction on July 26, 2021
Better appraisal people. More people to people contact. If I were to talk to Mike he would sent me to Charrise. She would sent me back to Mike. ??
Review by Dewey Wheeler for Carlos Contreras
Completed transaction on July 9, 2021
Numerous messages were left requesting contact via phone but only e:mail responses were received. Contact information listed for processor was incorrect and was never able to get in contact via phone. Was charged for two separate signings due to our circumstances and one was VERY unsatisfactory. Was given several dates that continually moved. When contact was made with us it typically went to the wrong person (wife as opposed to husband). These are just a few of the issues.
Review by Thomas Wills for New VanDyke
Completed transaction on July 8, 2021
The closing was scheduled and we were told that everything was set. On the actual closing day we were told that the mortgage payoff had not been obtained so we had to delay. We were asked to call our former mortgage company to get the payoff expedited- this took many hours on hold on the phone. We felt that this should have been handled by Anthony and he should not have scheduled the closing if the paperwork was not complete. It would have been better if he had checked before scheduling closing
Review by Carl Bruns for James McKibban
Completed transaction on July 7, 2021
We felt a long gap between when the initial loan proposal was offered (locked in rate, etc) and when our actual application process got started. On top of our uniquely challenging applicant situation was this COVID mess. While a NY Times article makes it clear that COVID threw the home loan industry into total disarray, I feel Team James should have upped their game and been far better communicators--explaining the process and being much more organized with their asks.
Review by Eugenia Baltar for James McKibban
Completed transaction on July 7, 2021
what made my experience not too memorable is the fact that I rarely got updates on how the loan was proceeding, I had to ask for updates, my communication with the account managers was almost not existent and when the loan was ready to close I didn't even get an email with the CD I had to get this document from the closing agent, I know its a busy time, but the response that I got from one of my inquiries was and I'm paraphrasing: "unfortunately that's how things are right now we're backlogged"
Review by Tara Charvet for James McKibban
Completed transaction on July 7, 2021
Better/More Communication. Luckily this was only a refi and not initial loan.
Review by Mickie Dutton for Dominic Svornich
Completed transaction on June 27, 2021
Do not care to clarify
Review by Randy Boehlke for New Short
Completed transaction on June 24, 2021
Lender communication with both the listing and selling agents could have been much better. We did not know if we would be able to sign until the very day of signing and that information came from the title office.
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