New American Funding Reviews
Review by Nicole Mahoney for Anonymous Anonymous
Completed transaction on August 18, 2021
Very slow, not good communication
Review by Shelley Wheatley for James McKibban
Completed transaction on August 18, 2021
Communication.
Review by Sarah Derderian for Scott Sheldon
Completed transaction on August 18, 2021
A clear outline of each stage begin to end. Having an conversation to gain understanding of the hand off of the application up front would have been allowed me to know when to ask questions to get a straight answer. Rather I received half answers that didn't give me a confidence to want to keep asking questions. Set the expectation early so customers can understand that the application is progressing when your contacted by someone new, rather then receiving an email every day from a new name.
Review by Kirke Adamson for Anonymous Anonymous
Completed transaction on August 18, 2021
While Joseph was kind and courteous and all around pretty knowledgeable, he needs to learn to listen. He is so focused on what he wants to say, that he does not listed to the buyer. At the start of each call he always talked about how he would get us taken care of quickly. But each call was full of repetition, he would not recognize things that I had stated earlier in the conversation. I would not use Joseph again. Early in our first call I let him know that this was my 4th home p
Review by James Atkinson for Steve Schauer
Completed transaction on August 18, 2021
Being more forth right about issues at your office that led to our closing being delayed. We where fortunate that we had flexibility with our move.
Review by Antoinette Grayson for New Duran
Completed transaction on August 18, 2021
It took too long to close. We started in august and it closed in January. The staff was nice but the process took a long time.
Review by Edward Lang for Damon Szafranski
Completed transaction on August 18, 2021
Unfortunately our original loan amount was $11,000 difference from what we originally were quoted to what we closed. That along with a high closing costs and having to continually send emails asking about follow up. We feel like Michael who assisted Damon once it was turned over to him we were not hearing from Damon anymore. We do understand that he was out due to having a new baby and that is not what we were talking about it was outside of that.
Review by Aida Barragan for New Petrillo
Completed transaction on August 4, 2021
I expressed to Heather Petrillo that the reason for choosing a local office in my community rather than an online service like Rocket Mortgage, was because I wanted one on one guidance through the process, being that this was my 1st home loan. Although I text a few times with Heather Petrillo Heather Moss help me through mostly everything, I was frustrated ready to cancel my loan because I could not get a hold of Heather Portillo to answer my concerns about the loan nor to return my calls.
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