New American Funding Reviews
Review by Michael McDaniel for Becky Brown
Completed transaction on March 19, 2021
Lack of communication. During my refinance I was told at the last minute days before closing that a program they called me about 3 months ago in December ended and the initial rate we signed and agreed on 2.7 percent was not available anymore and would not be honored. They changed the rate to 3.3 the week of closing. I stayed professional but i wad pissed. I will take my business elsewhere the first chance i get. This was bad business!! Im highly disappointed with New American Funding!!!
Review by Cesar Martinez for Ethan West
Completed transaction on March 19, 2021
Well it took over 6 months to refinance my mortgage and I had the worst experience.
Review by Chadwick Parker for Andrew Encinas
Completed transaction on March 14, 2021
My only negative interaction during my entire refi process was with Andrew. His tone was rude and very condescending. Completely unacceptable, unprofessional and if it wasn’t for Kevin saving the refi, Andrew alone would have been able to be blamed for burn the entire deal for me and having me switch to another lender who actually wanted my business.
Review by Jessie Kelley for Michael McKenzie
Completed transaction on March 13, 2021
Moer professional attitudes and better communication skills
Review by Thuy Vuong for Valerie Bommarito
Completed transaction on March 9, 2021
She has poor communication skills. I always had to reach out to her first. There were corrections that needed to be made on the loan documents. She said it would be corrected and that she would send it once it was done. After that she never got back to me about the corrected loan documents. I had to reach out to someone else for it.
Review by Brian Poole for Arjun Rao
Completed transaction on March 8, 2021
It would have been better if I received clear, concise answers to questions and if things would have been done the way I asked.
Review by Rajinder Grewal for Melvin Williams
Completed transaction on March 7, 2021
Communication was horrible. Would not commit to anything even I had provided all information requested faster than required (just kept quoting arbitrary timelines). I almost lost the home because of this. Kept telling me he would give me updates on the process and never did, i had to keep asking what was going on. Kept promising he was trying to move the process along, but i don't think he did anything extra. I felt like every step of the process i was treated like i was lying.
Review by Joseph Nanci for Helen Kim
Completed transaction on March 5, 2021
She would respond to direct questions with "non-answers" and/or ignore them altogether. It would seem she is completely unprepared for what she needs to accomplish on any given day (requesting the same materials over & over again). Also, she doesn't take a proactive approach to situations, but rather a reactive approach forcing the client and their representatives (i.e. CPA's, CFA's) to put together the loan package for her & her team. We even had to manage the underwriter for her too.
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