New American Funding Reviews
Review by Frank Lyons for Anonymous Anonymous
Completed transaction on August 19, 2021
Results and service are the hallmarks of the mortgage industry...at every level, but usually shepherded by an excellent loan officer. Loan processing was excellent, as previously experienced with NAF. The primary reason for the placement of this loan at NAF was the loan officer, and her removal left a substantial vacuum, but gratefully, this loan closed with just a few glitches.
Review by Debbie Hazy for Anonymous Anonymous
Completed transaction on August 19, 2021
loan closed on time and clients were pleased with transaction
Review by Leila Corpuz for New Liu
Completed transaction on August 19, 2021
Improve communication either email, text and phone call, improve detail and explanation, improve rebates and credits, improve and improve documentation explanation and details including addendums!
Review by Reggan Jastram for Anonymous Anonymous
Completed transaction on August 19, 2021
My clients loan sat for almost 2 weeks ready to go, the client had requested an earlier closing. Theresa said it wasn't assigned to processor yet, but wouldn't follow up to get it assigned and assist in getting the loan closed earlier for the client. Every time we asked we got the same answer, it hasn't been assigned yet, why wouldn't she follow up further and get it assigned. We were finally assigned a processor on the day the CD needed to go out, which didn't go out until after 5pm.
Review by Julie Turner for Steve Schauer
Completed transaction on August 19, 2021
The amount I needed to pay for my down payment was different on three different documents. The document I received and paid account dinghy had one rate. The mobile notary had two separate rates. Then, they were chasing me down for $10.20 that they forgot to have me sign. The whole thing felt very disorganized.
Review by Jessica Burch for New Burnevik
Completed transaction on August 19, 2021
It was a stressful situation for me and my husband, and our interpreter (sign language) had to spend a lot of time going over the same documents, just the disclosure statement with us 4 times. Two within days of each other that did had changes, and was also told the wrong name of title company. (Had wrong name on cashier checks) which was given to them to see 10 days before closing, That cause a big problem for our family that day, lucky my sister-in-law found that mistake before closing.
Review by Georgia New for Anonymous Anonymous
Completed transaction on August 19, 2021
Once the company knew we had their business it was very difficult to get in contact with the right people, and we had to leave many many voice mails and emails to get a response. Erik was nice but everything with closing was done extremely last minute and we almost did not close on time. Everyone was helpful and courteous when we could get them on the phone, but that was difficult at times.
Review by John Green for New McCaslin
Completed transaction on August 19, 2021
Better communication and accurate information being provided by employees during this process.
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