New American Funding Reviews
Review by Kisha Cole for Sema Kaderi
Completed transaction on September 9, 2021
Better communication. I had to reach out several times before receiving responses.
Review by Michael Wampler for New Jones
Completed transaction on September 9, 2021
You could give me an accurate closing statement. Initially it was 0$ at closing then went to $600, then to $1200, then to $1500 and on the day of closing it was $1900. Communication on these changes and why they occurred was terrible. So bad in fact, I was within minutes of canceling the whole thing. To learn at closing the numbers change so drastically is incredibly unprofessional and off-putting.
Review by Nicholas Dellich for New Anderson
Completed transaction on September 9, 2021
I think Shevell was real good. But the time difference between time zones were mostly the problem.
Review by Debbie Charlesworth for New Brissett
Completed transaction on September 9, 2021
There was a lack of proactive communication and follow up. Neil had a "not my job" attitude and we did not close on time.
Review by Jacob Hamilton for New Rogers
Completed transaction on September 9, 2021
Not losing out on $2400 at closing. The upfront process was great. The follow up throughout the process was great as well. Unfortunately at the end of the transaction certain things held up closing that we’re out of my control and top everything I lose out on $2400. Just ending a life change event on a bad note is not a good thing. Wish things would have been looked at a little more closer than they were.
Review by Margaret Kushiner for Matt Brown
Completed transaction on September 9, 2021
Matt was attentive and responsive but his team was not organized or communicative about documentation needs. We received misspelled emails with undicpherable requests followed by frantic phone calls requesting documents within hours. Documents were not requested in advance resulting in a few frantic moments when we were out of town. Previous lenders avoided this by simply providing a list of needed documents and deadlines.
Review by Morris Hall for Sam Alabed
Completed transaction on September 9, 2021
Process was too long. The final figures came in a lot lower then orginal quote.
Review by Katherine Bass for DeAundrue Simmons
Completed transaction on September 9, 2021
DeAundrue was excellent at the beginning of the process and we were so impressed. However, when things began to slow down with the overall process - and I cannot stress enough we understand how and why things began to slow down - we asked questions and received little to no communication in response. We had very important questions that needed to be answered, like the timing of payments on our current mortgage, or why we were receiving bills from our insurance company, and they went unanswered
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