New American Funding Reviews
Review by Barb Chang-Holt for Matt Allsopp
Completed transaction on August 18, 2021
There was no communication to Title company (aka escrow equivalent in CO) when asked about the closing documents. Emma in CO specifically emailed all parties at New American Funding about a mail out due to the fact that clients were out of state. Timeline of ALL due dates and closing for 6/25 was sent at beginning of this transaction. Matt stated that "his notes had June 28th" Not true. There was delay after delay, from processor, funder, etc, which caused closing to be delayed until 6/29.
Review by Melissa Stacks for Jimmy Brewer
Completed transaction on August 18, 2021
If my clients chose another lender
Review by Antoinette Murphy for Camille Spicer
Completed transaction on August 18, 2021
Camille is disorganized, unavailable and uninformed on the processes within the company and made the process for this refinancing very challenging.
Review by Rick Sullivan for Tony Lam
Completed transaction on August 18, 2021
The refinance was a disaster the closing was a disaster the amount that I was supposed to get it closing which I didn’t get it closing was a disaster everything was mailed that’s a disaster the checks that I got to pay off the creditors were not correct to me it seems like all they cared about was getting their money for closing horrible experience
Review by Laurie Lampert for Juri Alburishdi
Completed transaction on August 18, 2021
The first time I spoke with Juri i was exuberant. Every time along the process something was different. I got more and more frustrated. I don’t think it is Juri’s fault as much as I believe your process is very disorganized with poor communication between departments. I have ended this experience with a very bitter taste. I would not recommend New American Funding to anyone.
Review by Catherine Zollars for Jim Bourne
Completed transaction on August 18, 2021
It would have been better to have better communication with the team. It felt like everytime they requested information we gave it to them within a day but they would ask for the same information again a week later without any clarification on why it was needed again until a phone call was made. We never got final closing cost until the day of closing which ended up being more than the initial quote that was given to us 4:30 pm the day before. No lender credit was offered just to increase cost.
Review by Mojdeh Shojaei Barjouei for Sage Lee
Completed transaction on August 18, 2021
She was not a knowledgable person. They made a mistake on closing documents and add HOI to our escrow which we didnt need it. We found it on closing day before signing and Sage told us it can be solved very easily you can sign. And my big mistake was trust to her. After passing more than one month from closing and calling them 100 times and passing from this person to that person they told us it can not be removed. I regret my trust to this company.
Review by Arturo Ochoa for Steve Schauer
Completed transaction on August 18, 2021
In the 5 month refinancing discussions we never spoke to Steve Schauer. He repeatedly sent emails for Joel Rios & Arturo Ochoa at Cynthia Ochoa's email address & never acknowledge Cynthia's involvement in the loan process. The loan processors that worked on Steve's behalf didn't answer phones or return phone calls in a timely manner or I got emails a week later with an apology for not returning calls. Papers were missing at the final signing and final disclosure papers didn't match.
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