New American Funding Reviews
Review by Teresa Lee for New LEIS
Completed transaction on December 22, 2019
My dealing with Robert himself was all very good. Once we got to the point where the loan was approved the "closing team" was very apoor. For reasons unbeknown to me, they repeatedly had to get payoff balances for two weeks in a row which pushed us past the expiration date on the interest rate. I had to pay an additional fee for the extention. Twice I was called to sign the closing papers and was not notified the appointments were canceled so they could get new payoff updates. Very unprofession
Review by Jenny Padilla for New LEIS
Completed transaction on November 16, 2019
Robert was helpful and pleasant , and was thankful in his transition from a previous loan officer.
Review by May Yen for New Lapolla
Completed transaction on May 16, 2019
The process was slow at the beginning then I felt like I had to rush at the end to get all the documents on time for closing. Need to pace things in a timely manner.
Review by Brandon Barney for Cory Roberts
Completed transaction on May 19, 2026
Process Was smooth start to finish. Communication was appropriate making sure all progress was updated along the way.
Review by Sarah Morgan Byrd for Tricia Nicholas
Completed transaction on May 16, 2026
The communication on most of the team members parts was poor . And the thing that most upset me about my experience was being asked for documents the day before closing that should have been asked for weeks prior , causing our closing date to be delayed.
Review by Rowena Cheng for Transitional LO
Completed transaction on May 15, 2026
Professional job.
Review by James Smith for Washington Ryles
Completed transaction on May 12, 2026
Communication was below my other lender partners communication in both content and response time
Review by Erin Stephens for Logan Mead
Completed transaction on May 7, 2026
Oftentimes I would receive an out of office message from him. At the beginning and in the middle of the contract, that's ok-ish. However, lender didn't have docs to title for the client's mobile closing and it created a lot of chaos at the very last minuted. We were trying to get ahold of Logan and got an out of office email. The person it said in the OOO message to email for a response never responded either. The loan processor also asked for an amendment the morning of the mobile closing to change the city name when it was actually listed correctly, which made everything at the last minute even more stressful.
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