New American Funding Reviews
Review by Jake Bassuener for New Steel
Completed transaction on January 19, 2022
My wife and I felt like we were providing double information to the team. We also thought there was a lack of communication with us. This is our second time using new American funding and by far a more complicated process. Also at close we were suppose to bring a document that no one had told us to bring.
Review by Karen De la Rosa for New Lazo
Completed transaction on January 18, 2022
Communication was not the best.
Review by Joseph Slattery for John Maguire
Completed transaction on January 18, 2022
There were too many delays, changes , and unexplained fee changes.
Review by Francene White for Peter Elliott
Completed transaction on January 16, 2022
Like many business transactions the introductory stage was pleasant; communication was clear, information was plentiful and pleasantries were often exchanged. Once funding was approved those initial characteristics mildly diminished; lack of communication during a very integral stage of the loan process occurred, which left me uninformed and subject to additional fees. Closing during the holiday season is not advisable, it created a lax environment, which is counterproductive when hundreds of thousands of dollars are at the center of the business transaction. I received a lot of “I’ll have to ask my manager” with no follow up until from said manager until I was literally at the closing table signing documents. I doubt my inquiry ever made it the managers desk, quite confident the decision was independently made by my loan officer. Without the break in communication and the eleventh hour feedback my loan process could have gone about without a hitch.
Review by Rikki Stringer for New Lindsey
Completed transaction on January 15, 2022
Only spoke with Jonathan once. Our loan officer was changed three times which resulted in us having to send in documents twice because at some point, i suppose, things didn’t transfer from one loan officer to the next, which was frustrating. Other than that the process was ok.
Review by Lisa Ramirez for Chris Moore
Completed transaction on January 14, 2022
Return my phone calls,also when asked a question and told i would find out and call you back and never called back is frustrating
Review by Michele Slattery for John Maguire
Completed transaction on January 10, 2022
Tori who was working our loan would take a week or two to get back to us. My husband would upload documents to the portal as instructed. Than Tori wanted copies of what was in the portal. She stated she did not have access to the portal. How can someone who is working on our loan and working for your company NOT have access to the portal where all the documents are uploaded to? That was the most asinine thing I have ever heard. There were times we thought our deal would fall through because of the lack of efficiency. My husband lodged 2 different complaints regarding this company. Our closing had to be move by one day, so we had to rearrange our work schedules. It could have been a easier process if Tori was on the same page.
Review by Darlene Davis-Lopez for Edgardo Martinez
Completed transaction on December 31, 2021
too many middle people, lack of communication and last minute items pending.
Smart Moves Start Here.