New American Funding Reviews

Really don’t understand how a mortgage company could be so incompetent. My wife received a call a month after closing saying there was a glitch in the system and our mortgage payment is increasing!? We’ve spent months getting tortured by your loan processor Jaenine, who treated us like some kinda of Russian spies and now after the papers have been signed there was a glitch and the numbers are not what we were told!? You’re dealing with peoples lives here. I know that probably doesn’t mean much to you but it’s catastrophic when something bad happens.

Cons: Terrible communication, unclear with options and processes. Asking for the same information repeatedly. Multiple emails about the same things. Just overall really frustrating and confusing.

The clarification of the Nina was horrible, being the first time buyer I was not fully explained each process, there was assumptions on both our parts, there was new information after the next step for me to do or figure out, there were answers that were not explained thoroughly or answered wrong, the empty feeling of not caring about me and my family as a family instead of a number or commission was the impression I gave, the step by step process was unattractive, frustrating, nightmare of a process that I could ever imagined being in, the only thing I liked was at the end at closing the manager of MIchelle stepped in and that was who I finished my closing with so I would like her pension or her commission to go through him, I would rather him do the work after each step and follow up with the next buyer through each process so that their not in this same situation with Nina

We had to continually stay on top of Jeffrey and John as far as dates and deadlines were concerned. They were extremely rude to us our real estate agent, and title company. They even hung up the phone on us at the end. They tried to push back our closing yet have nearly 1/2 the money in a escrow and 45 days for them to finish the closing documents. They were the most unprofessional loan officers I have experienced. Sadly my husband tried to call New American funding the first week of being assigned Jeffrey as loan consultant asking for a different consultant and was told he would not be able to get a new one. When we go to refinance we sadly will not be using New American Funding after this experience and we did select to use them again because we had them with our past loan for our previous house.

Too many issues to list here. Josh Burley is aware of them all and so is Esmeralda who never called me back. This is experience has been one of the worst I have ever had. And as of today, my previous loan is still not paid off because your stupid company sent a check and not a wire. TERRIBLE EXPERIENCE.

Gyan was not responsive and communicative during the process. He sat on our package and thus delayed our closing due to lack of follow through. Our mortgage was finally only processed after pulling in regional leadership. I would never recommend Gyan to anyone. This is the 4th house we have purchased and this is by far the worst experience.

Well for one I don't think I ever had a single interaction with Patricia. Atacey was unavailable the entire duration so that's two for two on points of contact that were unhelpful. My primary point of contact was linda, while she was very friendly she sis lie and get caught doing illegal overfilling which required me to go over her head to Steve shauer who had to correct the billing. Overall I would not ever use NAF agai. Nor recommend them to anyone and feel cheated over charged and screwed on this deal.

THIS IS THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH. REPSONCE TIME IS VERY POOR. NO ONE IN THE COMPANY KNOWS WHAT THEY ARE DOING. YOU GET PASSED BACK AND FORTH TO PERSON TO PERSON AND BACK TO ANOTHER PERSON. RUN FAR AWAY FROM THIS COMPANY