New American Funding Reviews
Review by Lachelle Taylor-Boyd for New Geanopoulos
Completed transaction on August 10, 2024
Improve the entire experience and increase communication with accurate updates.
Review by Tina R Roller for New Gray
Completed transaction on August 5, 2024
Poor communication poor customer service No follow up
Review by Jacqueline Duong for Shawn McCaffrey
Completed transaction on August 4, 2024
As a first home buyer, I did not have an ideal experience working with Shawn McCaffrey (loan officer), Annie Kinrad (loan processor), and their managers, Robert O'Han and Maria Laffredo. There was a mix up on the agreed discount points to lower the interest rate that Shawn McCaffrey did not take responsibility for, even with screenshots taken directly from Allied Mortgage Group's customer portal. His manager, Robert O'Han, was not supportive and dismissed the problem as an issue between Shawn McCaffrey and I. There were no suggested compensations or accountability measures. They strongly pushed for me to sign documents that had inaccurate information. The appraisal report was sent on closing date and there was very poor communication. My realtor and I followed up through email and phone several times throughout the two weeks after the appraisal was done and never received clear responses on what was causing the delay or how long of an extension was needed, so that we could coordinate with the seller. The closing date was extended for a week and a half and Annie Kinrad went on OOO without letting us know. Throughout both situations, neither contact communicated clearly nor took accountability to the challenges they caused for both parties. When following up, both teams, including their managers, redirected me to sign the closing documents and threatened that we could not close in time because of that. The real bottleneck was that I hadn't received the appraisal report, not because of the closing documents. Purchasing a home is already stressful, and they increased it significantly. I will not be using or recommending this mortgage lender to my network moving forward. I was switched to a new team and want to give a shout out to Tony Buchanan (loan processor) and Jordan Liedman (loan closer) for being assertive and proactive in leading the calls on the status of the loan. My realtor and I felt very supported and were able to close on the property on a happy note. Thank you.
Review by Jeffrey Woods for New Domingo
Completed transaction on July 30, 2024
Reminds me of fannyfaye and freddy mack.
Review by Karen Butler for New Dagenais
Completed transaction on July 16, 2024
My experience would have been better than the one that I had with Dan if the individual understands how to provide customer service and to be professional.
Review by Daniel Provan for New Dagenais
Completed transaction on July 16, 2024
Getting the TILA to us with plenty’s of time to refuse to proceed! We were blindsided at closing by ridiculous and probably illegal charges which my loan officer should have caught. What would make this horrific experience better? Pay my mortgage off. Once I have completed my research you will possibly be paying more in lawsuits!
Review by Brenda Ann Lis for New Thomson
Completed transaction on July 15, 2024
just the worst experience ever.
Review by Max Horn Rosenfeld for New Luaices
Completed transaction on July 12, 2024
EXTREMELY POOR COMMUNICATION, ERRORS AT CLOSING. 0/10.
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