New American Funding Reviews

"Senior processor " has NO knowledge in dealing with trust. Sent trust certificate twice and she insisted she see entire trust. Held up closing and caused drama. Then she blamed me for not enough info and my sister for not wiring "gifted" funds that were not necessary. We wired funds and then she said we dont need them. She needs to be educated in her libe of work so NO ONE has to go thru what we endured.

Mixed / Incomplete information. Client's best interest not observed.

I am in the business myself having been a processor and underwriter. I provided all documents up front and the process still took over 30 days to close. My mortgage company didn’t help with payoffs taking 7 business days to obtain however the team stopped working on my files during these times and once we got the payoffs really made the process stressful as we were up against a deadline to fund by a certain date of my debts being paid off would require additional payments to avoid 30 day lates. They had action items to work on but did not. Additionally, my original offer was no longer good because of some AUS risk assessment changes by Fannie. The team did not have the wherewithal to suggest an applicable counter offer. I proposed the change which worked. If I was a customer that didn’t know how this all works, this team would have lost that clients business. Overall this experience is just like everywhere else. Slow, inexperienced and treats clients as a transaction. I will endeavor to find a team that puts clients first and has a support system to make actions reflect that.

I think the branch needs to improve on communication and detail orientation. In the beginning of the process when I was shopping around I was checked in with frequently. However, once they felt I was set with them the communication changed entirely. At least I got a fair interest rate. But the company definitely needs better communication and respect. We arrived to sign the closing documents with a notary we paid for and the documents had multiple mistakes. They never admitted to the mistakes they made on notary documents. This was very stressful and inconvenient.

I just often felt there was a bit of miscommunication, and I felt unimportant. I got documents in the day after requested and often I would be told they where not there. I was told I should close mid February and I close mid March. It's done now but again felt unimportant like my needs didn't matter.

There seemed to be a lack of communication after we got all the documents provided. The closing was held and we signed all the papers and there was NO INFORMATION about when/how we would receive funding. The notary said "didn't they tell you it would be funded on the 17th?". Obviously, someone knew this information. There was a requirement that checks to creditors be made out - however, the amounts had changed since the application - there was no time to modify that. The checks were made out to companies (JPMC and AMEX) but did not indicate which account each check was for. When I called to speak to the title company she pulled the "application" to give me account numbers - they didn't match any of our actual card numbers. All in all, a less than seamless experience!

More knowledge on the process and the steps of lending so I know what is going on during the process.

Poor communication and took 8 months to close and that’s 3 credit injuries later. We are now with the original plan and at a higher interest rate!!!