New American Funding Reviews

Took longer than stayed and was unresponsive to any questions did not present the loan options claimed the software wasn't working and just proceeded with our following state law

Here is a summary of the issues that happened: - On November 11th Bob Harmon was included in an email that contained the signed POA as an attachment. So it is not true that you did not have the signed POA beforehand. This was missed by him completely. ?? - Bob stopped taking my calls and sent them straight to voicemail. My wife was able to get a hold of him because she had only called him once before the 18th, so he did not recognize the number. - Rob was not reachable via phone either and did not respond to my request to call. ?? - My wife left a voice message for both Bob and Rob to call back. - Both Bob and Rob stopped responding to emails. I sent them the letter from my wife and they never acknowledged that they received it. - Rob said later he stepped out to take his pet to the vet: not exactly what I want to hear in such a stressful situation. ?? - I had to rebook my flight because the title company told me that Rob has said I will have to sign more documents. My original flight was scheduled for 5:30am so I would have been able to make it back for work. I had to rebook for $107 and take a day off. This is a major inconvenience. I was wondering if you would be willing to reimburse the additional costs to me? ?? - My wife told Bob about the POA when he called her about the social security number a few weeks back. You may check the phone recording. He told her we could either do the POA or have the closing documents mailed to a notary near us and then mail them back for the signing but that was more expensive so we should just do the POA. - The POA was charged to me as the buyer was part of the closing disclosures and the charge was even requested to be added by title as you can see below. Javier Pena should have realized as well that there was a POA: ?? - Title sent the POA to Rob on the 7th: if it was not the signed version he should follow up and not falsely assume this is not a thing any more. - This statement from Rob is a lie given the other points: ?? - Bob told me I shouldn't worry: the funds will either be paid on the 18th or the day after. This hurts my reputation as a buyer if that happens and is not acceptable. - I gave Bob a second chance after he was rude during our second call, when I told him that I wanted to compare lenders rates. He told me it's not ok to move away from NAF after I got a pre-approval from him. I told him everyone can have a bad day. I'm willing to give him a second chance. But now this happened again. I don't give third chances. I do not wish to work with him moving forward. I would like to be contacted by another loan officer about servicing my loan/future refinancing.

Having the paperwork correct would have made it better and quicker. We received documents with the wrong address, emails requesting earnest money that had already been paid, emails wanting us to approve a draw on a loan we didn't have long before it was ready to close, Disclosures that had the appraised amount added to the loan amount so it said "amount due from borrowers - $933,000" instead of $418,144. Then the so called corrected disclosures that had the loan abount as $7,000 and the "amount due at closing" as $418,144. One mistake after another. One excuse after another. Knowing what we know now. I would use a different mortgage company, sell our current home first, or not build at all if my only choice was New American Funding.

I never even talked to David Rangel. All I received was the standard 4-5 emails., this experience was a complete s*** show. I would never recommend your company for anything other than a W-2 loan. I don't even think I would recommend it then. The lack of communication in the lack of communication.

I want to thank Alex, Jesse's manager, for assisting us in resolving the issues with the closing disclosure by reviewing our phone recordings with Jesse. Our home purchase was at risk, and Jesse was unhelpful in connecting us with his manager for a formal complaint, stating that customer service department will look into this matter and processing the loan was out of his hands. I had to reach out to Jesse's manager through another route. Thankfully, Alex looked into the situation and resolved the issue. However, Jesse did not take the courtesy to call or inform us that it was fixed. I would not recommend Jesse to anyone, but Bobby was always helpful and available for our questions.

No they are not good at all

No way I came to you guys as I was lied by Dean. He sent a good faith estimate and I said no for points also But all lies , I finally did it as I was already beyond my closing date. If I had chance I would’ve backed out

Envoy was unresponsive to requests for information. They sent incorrect forms to the closing, which was declared invalid, necessitating a second one. By the time it was done properly, I had been forced to take three unpaid days off from work and been unable to collect a half a month's rent for the property I purchased, costing me hundreds of dollars in addition to the stress caused by what was either breathtaking incompetence or utter disregard for their client. Eric was apologetic, nobody else