New American Funding Reviews
Review by Krishna V. Vandrangi for Indy Johar
Completed transaction on February 19, 2024
Overall good transaction.
Review by Navpreet Singh for Indy Johar
Completed transaction on February 19, 2024
Experience was fine until closing. Was informed of closing Amt 1 day before & certified check was required (a challenge w/packed schedule). Further,there was an update needed for insurance payments. All that’s fine since process is complicated. Problem however was with very limited customer service skills displayed by the closing attorneys’ rep. Her approach was far from can-do. Rather seemed more like take-or-leave-it. Had I not known Indy personally for years, I’d likely have canceled/postpond
Review by Satyajit A Adhyapak for Indy Johar
Completed transaction on February 19, 2024
The experience would have been better if communication with loan officer would more than brief texts and email. A good phone conversation will make a difference
Review by Vishwa Kolla for Indy Johar
Completed transaction on February 19, 2024
I got the best rate with Indy. That more than compensates for all the drudgery I had to go through: 1) There were so much of a delay in processing 2) I was very prompt in responding to asks, but UW staff never responded unless I pinged 3) The appraiser had gross errors in their assessment and when challenged, they made up numbers to support their appraisal value 4) I had to submit documents multiple times because UW would take very long 5) I only got responses after I pinged several times
Review by Gilbert George for Indy Johar
Completed transaction on February 19, 2024
The level of communication and dates of what is going to happen, etc needs to improve. In my experience because of the rate of the mortgage I was patient. Otherwise I would have not gone ahead. The day before the closing date I get the CD at around 10:30PM. On a normal work week this would have been crazy.
Review by Rohit Khetarpal for Indy Johar
Completed transaction on February 19, 2024
The online tool and docusign approach
Review by Naveen Kumar Dadaga Sukhananda for Indy Johar
Completed transaction on February 19, 2024
Overall it’s good but lot of followup needed from our side.
Review by Ashraf Vallur for Indy Johar
Completed transaction on February 19, 2024
They offered best rates available at the time. No other lender could match their rates let alone beat. They got a great tool to keep you posted on the loan progress. They could use some help in the communication department but I get they were extremely busy with loan applications given the historic low rates.
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