New American Funding Reviews
Review by Andrew W. for Anonymous Anonymous
Completed transaction on August 19, 2021
I filled out an online form asking for information on potential refinancing my mortgage. I received their initial voicemail without issue, and was fine with that. I have been very busy and hadn't had a chance to follow up yet. They have proceeded to SPAM DIAL ME 10+ times in less than 24 hours. It has transitioned from mild annoyance to feeling like I am being harassed, and ensuring I will never fill out another online form that requires anything but an email.
Review by Bradley Martin for Anonymous Anonymous
Completed transaction on August 19, 2021
Was misinformed multiple times. Ignored every other time I reached out. Unprofessional and not on top of things. Was okay in the beginning. Never received a local agent like I was told from the beginning. Most stressful two months of my life.
Review by David Frazier for Jim Bourne
Completed transaction on August 19, 2021
I was listed as agent on this transaction and emailed two different times to remove me from the emails. From me this is a privacy issue since I was not involved. No one ever responded to me and this is now ANOTHER email I e received asking for me to complete a survey. Sure he’s a great guy but weird to be listed as an agent and not removed after asking multiple times.
Review by Rozita Morehead for Anonymous Anonymous
Completed transaction on August 19, 2021
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Review by Steve Oden for Anonymous Anonymous
Completed transaction on August 19, 2021
Tried working with Nicole Flowers with very poor service. Being a business owner myself I know how important it is to follow through. Nicole was very friendly on the phone and said she would get us something emailed over right away that day to see what we qualify for.I tried emailing after a day of no response. Had to send her a text to get a response 4 days later. We will be going with another mortgage company.
Review by Hugo Llanos for Victor Munoz
Completed transaction on August 19, 2021
Communicating to resolve issues were unclear causing misunderstanding of expected outcome and closing dates. Errors that occurred were not resolved in the expected timeframes and caused delays in closing dates
Review by Dayana Masariegos for Eva Melgarejo
Completed transaction on August 19, 2021
Eva & her team are incompetent. She only cares to close the deal & not about customer service. They make it seem like they are on top of things but when it comes down to details, deadlines, & disclosing they completely dropped the ball. At the time of escrow I was given the wrong information multiple times about closing costs, downpayment, and where the money can come from. I was misquoted by 10k, I almost lost my initial deposit & property. Never got an apology or a thank you for my business
Review by Sheena Daniel for James Denton
Completed transaction on August 19, 2021
Well first of all James Denton was supposedly my loan officer but I never once spoke to him. I mostly dealt with a loan officer who was not even licensed to handle the type of loan I was applying for. My file was completely mishandled and the communication was terrible. The loan officer I worked with didn't seem to know about their processes and it was like pulling teeth to confirm basic information. It got to a point where my lawyer and agent had to chase him down for info.
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