New American Funding Reviews
Review by Brandon Barney for Cory Roberts
Completed transaction on May 19, 2026
Process Was smooth start to finish. Communication was appropriate making sure all progress was updated along the way.
Review by Sarah Morgan Byrd for Tricia Nicholas
Completed transaction on May 16, 2026
The communication on most of the team members parts was poor . And the thing that most upset me about my experience was being asked for documents the day before closing that should have been asked for weeks prior , causing our closing date to be delayed.
Review by Rowena Cheng for Transitional LO
Completed transaction on May 15, 2026
Professional job.
Review by James Smith for Washington Ryles
Completed transaction on May 12, 2026
Communication was below my other lender partners communication in both content and response time
Review by Erin Stephens for Logan Mead
Completed transaction on May 7, 2026
Oftentimes I would receive an out of office message from him. At the beginning and in the middle of the contract, that's ok-ish. However, lender didn't have docs to title for the client's mobile closing and it created a lot of chaos at the very last minuted. We were trying to get ahold of Logan and got an out of office email. The person it said in the OOO message to email for a response never responded either. The loan processor also asked for an amendment the morning of the mobile closing to change the city name when it was actually listed correctly, which made everything at the last minute even more stressful.
Review by Dale Gunter for Scott Monroe
Completed transaction on May 4, 2026
Scott Monroe and Shea Richardson individually were very good to work with. My ratings are not a reflection on Scott and Shea personally, but rather a reflection on the experience with New American Funding's underwriting. Underwriting showed no regrd to the buyer, seller, the seller's buyer on their transaction. Every day for two weeks was a request for the answer to some new petty question. Example: Did I charge my wife renty to lie with me. Example: When was the buyer's name last Green? We have been married for 36 years. The underwriter impressed me as a new rookie who was afraid to make a final decision asnd kept trying to think up something new to avoid making a decision.
Review by Susan Wright for Lauren Zamora
Completed transaction on May 1, 2026
Communication was not always appropriate, Lauren came in at the end and did as well as she could. I was still receiving close documents even after I had completed the close process. Underwriting was LESS than communicative and could only handle one thing at a time instead of providing a list of pending items. Made the process excruciateingly long!
Review by Jamie Lee Lancel for Lamia Elfeky
Completed transaction on April 30, 2026
Better communication overall
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