New American Funding Reviews

Initial contacts cordial. Cardinal provided loan product I wanted. But this was followed by a long period of inaction or intermittent action, characterized by repeated incorrect numbers in estimates, (e.g., wrong purchase price). Closing documents not available at closing time. Closing rescheduled repeatedly, more inaccurate documents provided. Closing finally completed three days late.

Difficult to work with. Virtually non-existent communication. Uncomfortably confrontational when asked to provide updates. Eventually I decided it would be easier to not attempt communication with Allison at all. That seemed to work until my realtor needed to reach out to her and was met with similar aggression. Any communication, even if it's just to touch base and reemphasize the current progress through the process, would really help people be more at-ease with an already stressful process.

My husband and I were supposed to close on a home on a Monday. Apparently, the team at Cardinal knew that we were not going to close on Thursday of the previous week because of the holiday weekend. No one told us. We showed up at closing and were told to go home. We did the same thing the following day and the day after that. We waited in the title company's office for eight hours total in two days. We could barely get ahold of Allison and she told us to stop contacting her. AWFUl service.

Train the loan consultant to be more professional

Please take the time to review all the communication via phone calls (which were on a recorded line) and email communication from the start of the process in October 2024 to June 2025. I have had too much of my time wasted by these two individuals To give a summary of events but with a little investigation ot it will be very easy to see why my survey results are what they are. I'm happy that the process is finally finished and I have learned a hard lesson as to why it's important to use a local company in the future.

Effective and timely communication between all involved would have prevented most of the issues. The poor communication made for a very difficult and frustrating process and made the whole experience unpleasant. We had to worry about when the next bomb would be dropped on us, especially after the actions on the part of NAF delayed closing by 10 days. During this time, we weren't sure if we were going to be without a home. I felt like a number and didn't feel that NAF truely cared about us as people. With buying a new home being a big desicion, it would have been nice to feel that NAF was truley fighting for us and going the distance to make for a smoothe and painless experience. It is very unfortunate that it didn't turn out that way.

Ask him.... this entire process was a mess. He dis did not communicate with my attorney or me in a timely manner. I found out the day before I was supposed to close that i was not funded. We had to scramble for a week and I was without a home for 10 days. He did not seem to care or underatand that his lack of support and knowledge greatly impacted me. When I approached him with feedback he was defensive . I will not recommend you at all and plans to refinance with someone else asap.

I believe I got caught in the middle of Michael leaving and a new loan officer coming on. I did not hear from Chad and was never told Michale left. I just knew I quit receiving communicaation and had to reach out for answers several times. I did not know what final costs were until about an hour before signing. Also paperwork was not to the title company when it was supposed to be for closing. My time had to change multiple times.