New American Funding Reviews
Review by Megan Holz for Jay Sedrowski
Completed transaction on January 15, 2023
The agent we had was in another state. For first time home buyers this is difficult as we knew nothing about the paperwork. It would have been best to be able to meet with someone in person to go over them. Jay himself was very helpful and took time to call us an go over any questions we had.
Review by Rashawnda Rice for New Keil
Completed transaction on December 16, 2022
Better communication throughout the process would have made this a lot less stressful. Our loan officer was really nice but the systems and protocols were very confusing. Glad it’s over and we made it through the end.
Review by Michael O'Donnell for Rick Cisneros
Completed transaction on December 11, 2022
“Unpleasant” relates to newamerican. Rick was heavy on doing business via texts that are days late. Little verbal communication. Newamerican has challenges with turnover that impacted customer experience. Had to escalate to Rick’s supervisor several times. Also, Samantha Knowles was on the scene and when calling her always had “mail box full” Always in the dark needing to continuously speak with others to get updates.
Review by Colleen Innes for New Nitzen
Completed transaction on December 7, 2022
We had continual changes from Samantha regarding data she needed. It would have been so much easier to have a simple list/layout on day one and allowed us to prepare all necessary documentation without getting continuous changes/add ons. When all was completed she stated that she didn't actually require some of the information she had asked for along the process. I sent a copy of a dissatisfied customer to Loyd after a few days and never heard back from him. Bottom line is if it would not have raised our interest a couple of weeks into the process we would have taken our business elsewhere. VR John and Colleen Innes
Review by Michael Matthews for New Sozio
Completed transaction on December 4, 2022
Better communication!! Option to do paperwork rather than e-mails. Also I would recommend a better breakdown of payments that would be explained to us over the phone.
Review by Travis Howell for New Seago
Completed transaction on November 30, 2022
Took over 3 months to process loan
Review by Derrias Brown for New Glick
Completed transaction on November 20, 2022
I believe Erik was fine but the team I was working with had attitudes like they didn’t want to work with me or something. I didn’t understand that; If you’re that miserable then why even work with me? The feeling was definitely mutual, I didn’t force them to work with me. This place just needs people that actually care not just programmed robots with no feelings or emotions.
Review by Kevin Smith for Jarrod Harris
Completed transaction on November 19, 2022
Better communication. Employees were slow to return emails and phone calls (in some cases, phone calls and emails were never returned). Provide a list of documents you need at the outset of the process instead of requesting additional documents every few days for over a month. The company seemed disorganized and dysfunctional, and it was hard to get the company to do things in a timely manner.
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