New American Funding Reviews

We had signficant delays throughout the whole process. Stepehen was communicative only when probed, and some of the delays could have been avoided.

The lack of communication during the loan process made it difficult to ease the buyer and sellers agent.

As mentioned, Neal was not keeping us updated at all, being first time home buyers, we had no idea how the process worked. There was numerous times Neal ignored our agents emails, I had to text Neal to ask if he was still working our account since we had no idea what was going on. the appraisal was done 12/31, Neal advised we would have back by 1/7. Come 1/17 I find out from my agent we didn't have it, I texted Neal and he said he will keep an eye out for it. How does that help? Then it finally comes back after I had to email the appraisal company myself, and it was showing as a condo. Neal said it would be all fine. 4 days later I again followed up with Bill, he advised they were waiting in our hoa to update the appraisal, I again reached out to Neal and he said for Me to have our agent reach out. He was absolutely no help. I still have yet to hear from him even after our close. We got final numbers on our way to closing... we Had plenty of time and should not have been cutting it that close, Neal was no assistance of following up on anything. It was like pulling teeth. I had to reach out to my agent for any questions cause Neal did not answer my questions to where I understood or was very short with me. It's very disappointing this was what we got being first time home buyers.

Jeffrey was great. Working with the underwriter was a pain.

feel like I could've been given other options on types of loans that were available

Process costed more money than necessary due to delays on your end. Company took soo long to process loan and even on closing day , I didn't get keys to house and had to go out of my way bc you sent paperwork 4 minutes after necessary time line. This experience was a nightmare not to mention making me pay for a credit lock extension! I liked Gina Johnson and Kyra Ramirez. Did not care for NAF or anyone else. I would NOT Refer anyone! Should've stayed local. Gina was amazing and the only reason you got our business to begin with.

All personnel should be on the same page. I received conflicting information from them. It was very frustrating to be told something by one person to have another person tell you the information was wrong.

No guidance, refinance resulted in only $58 or so difference in our mortgage payment. There was no discussion that perhaps it wasn't a good time to refinance the loan. We went with a loan amount for 162,000 up to a loan. Perhaps it was 179,000. I can't think of absolutely specifics. But I definitely know that our mortgage payment of 1552 down to 1400 or so. It was only $58. I should've received guidance that perhaps it wasn't the best time to refinance based on the outcome. There was no discussion about the final numbers. I had to figure it out myself. I wasn't happy.