New American Funding Reviews
Review by John Terhell II for New Burnevik
Completed transaction on September 6, 2025
To have been provided with accurate information. To not have to provide information or documents in a desperate fashion especially when the were not needed. To receive return phone calls or texts.
Review by Ashley Krall for Jonathan Marloe
Completed transaction on September 4, 2025
If Jonathan would actually answer his phone. If my payoffs were actually correct. If I wasn’t told one thing and disclosures said something totally different. I would have loved to receive correct checks to my payoffs but nobody answered or made this timely to get corrected BUT Jonathan did say he would before the loan closed. WRONG! Now I’m left with useless checks that nobody in the company will fix.
Review by Briana Leigh DeLeon for Transitional LO
Completed transaction on September 4, 2025
Communicate fully with clients -- you copy 13 people on some emails and 0 on others. If a team is large, someone needs to be point in order to ensure that all aspects are communicated clearly. Multiple portals should not mean that a client has to upload and send the documents multiple times because no one is able to access or understand the portals. A great deal of additional stress and work was placed on the client due to the lack of communcation between employees and systems.
Review by George Perez for Rick Hara
Completed transaction on September 2, 2025
The experience with Rick was disappointing and stressful. What began as a promising process turned into errors and communication failures that jeopardized the closing. This loan officer is not recommended for a smooth and reliable mortgage process. Luckily we were able to close, but I give him no credit in that.
Review by Jeffery S Biggs for New Andrews
Completed transaction on August 28, 2025
First of all, there is absolutely NO reason that my loan process should have taken 8 weeks!!! Secondly, they fired the salesman that I was working with when the loan processor, Sandy Tran, is the one that caused our problems! Third, the sales manager, Anthony Johnson, called us to let us know that they fired the salesman & he made promises to us but wouldn't return our calls after that. Fourth, they quoted me an interest rate but since it took SO LONG to finish, the agreed interest rate went up. Sandy Tran asked for the most ridiculous things to verify EVERYTHING sometimes 3 different times! At the end I had to beg her to send it in to the underwriter so we could close the loan. I had the worst experience I've ever had dealing with loan processes & I've been getting loans for over 30 years. I would NEVER recommend y'all for anything & will NEVER be back to use y'all again, if I can help it.
Review by Zacharias Matthew Borst for Anila Whitney
Completed transaction on August 28, 2025
Better responsiveness from Anila, more transparency about what's behind the rates, less probing into our personal lives, more honesty when confronted about the probing.
Review by Tammy J Vasquez for Anonymous Anonymous
Completed transaction on August 28, 2025
I would explain if a supervisor would call me back. I've made several calls only to be told one would call me back and never did. I also left messages for Rayan and she never responded. After creating a mess of a loan she disappeared never heard from her not even close to closing. This is all I've received. It's so disappointing because she was awesome for a moment.
Review by Zlatina Leadens for New Smith
Completed transaction on August 28, 2025
Loan officer to secure the rate when discussed.
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