New American Funding Reviews
Review by Christine M Cole for John Murray
Completed transaction on February 8, 2024
Communication was sporadic, unclear, and at times incorrect. While this autumn was a busy time and delays were expected too little and infrequent communication from the process was frustrating. Much could have been improved with expectation setting and competent communication. We were disappointed by this aspect of the process. The portal is great, the rates were great. Staff were not up to the work or for customer service.
Review by Mary Jane McArdle for John Murray
Completed transaction on February 8, 2024
This process did not go as smoothly as I had hoped. I went against the advice of my real estate agent and used a mortgage company outside of his network which led to come communication, procedural and processing challenges. From the beginning the communication was not great with repeated attempts on my end, via email, phone calls (mail box full) and text messages, that went unanswered. Appraisal was not completed until very late in the process. Employment verification was out sent late.
Review by Anjali U Chitre for John Murray
Completed transaction on February 8, 2024
Unexplained delays, miscommunication (We received a voicemail from our closing officer that our closing was cancelled due to an unpaid lien on our house - we had no lien and it was another customer’s loan at issue not ours yet we received a rather curt and rude voicemail cancelling our closing over it erroneously), lack of communication (we did not have our final closing statement 1.5 hours before our scheduled closing; I had to repeatedly email our loan officer for a response on rates).
Review by Phyllis V Resi for Robert Faust
Completed transaction on February 8, 2024
Karen bailey ask for 3 credit card statements never said what for and paid off them with out our permission some of them had no interests low balance.
Review by Sallyann Vu for Stacey Snowdon
Completed transaction on February 8, 2024
Stacey was great and very knowledgeable, and very willing to answer my questions however communication was very lacking. I felt lost in much of the process. Some questions I had to look for answers somewhere else and I would have appreciated more of a walk-through of the loan process as a first time home buyer. Overall would have appreciated better communication
Review by Dawn Metcalf for Stacey Snowdon
Completed transaction on February 8, 2024
Your on line system was unworkable , wasted much of my time and good will and I would not recommend it to anyone. The staff, however were more than pleasant, helpful, and willing to do in person what couldn’t be done on line.
Review by Narendra Ramineni for Suren Sampat
Completed transaction on February 8, 2024
No communication at all unless we call multiple times or send multiple emails.
Review by Rama Rao for Suren Sampat
Completed transaction on February 8, 2024
Communication could be better. Had to send umpteen no. of time to get responses.
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