New American Funding Reviews
Review by Kent F. LaPointe for Nicholas Cudmore
Completed transaction on December 31, 2025
Not be lied to or or have agent understand what he keep promising over and over and over before last second take thousands of dollars from us. Looking at legal options.
Review by Hunter West for Tyler Lewis
Completed transaction on December 30, 2025
Communication, communication, communication from our loan advisor. Took days to weeks to get back to us with any inquiry. There was a point in the middle where it was several weeks of hearing nothing after us reaching out multiple times via email, call, text and hearing nothing. After reaching out to support for help on these questions, i got the run around then too. The only saving grace was eventually complaining enough that customer service directed me to our loan processor who actually did answer and helped us. Without her, im sure we'd still be waiting on answers and wouldnt have closed yet. Also you guys not trying to change the price AFTER we signed papers at a different price. That felt scummy on your companies part.
Review by Keith T Garacia for TJ Duncan
Completed transaction on December 26, 2025
Follow ups, communicate timely to meet loan deadlines. Lacked transparency during the process. Would not refer to a friend.
Review by Jaimee Renee Losey for Jason Tiburzi
Completed transaction on December 17, 2025
I have experienced several issues and to date still no resolution and no follow up. I made the biggest mistake in chosing New American Funding. The lack of accountability is mind blowing.
Review by Gregory Pietronuto for Sal Rizzolo
Completed transaction on December 16, 2025
Fees were waived over the phone only to appear later in loan documents with no explanation. I had to read every word of the disclosures to find fee changes with no heads up from Cardinal. Lots of bluster and acted like they were doing me some kind of favor. At the end of the day, I had to pay additional fees to keep the rate they quoted me and ended up with more closing costs than my original lender. No reason to choose Cardinal over anybody else. I will refinance at the first opportunity.
Review by Austin Bloyd for New Adkins
Completed transaction on December 12, 2025
Better communication
Review by Jessica Marie Stout for Steve Davis
Completed transaction on December 4, 2025
Having someone who actually communicated, didn't charge me for interstate on days we didn't have the loan because of his negligence and acted we weren't just a quota he was trying to reach. Worst experience ever.
Review by Amy Sue Rainey for Anonymous Anonymous
Completed transaction on December 4, 2025
Melanie needs to work on her people skills! She talked down to me as her client, very RUDE on multiple occasions!!! I guess my $75,000 home purchase was beneath her! 20 years ago I had new build of $350,000.00 I put my pants on the same way as I did back then! She was very unprofessional and I would NEVER RECOMMEND HER TO ANYONE! If this is who represents your company she needs retrained on her people skills and how she treats and talks to her clients that SHE IS WORKING FOR!!!! VERY BAD EXPERIENCE!!!!
Smart Moves Start Here.