New American Funding Reviews

Randall was knowledgeable and his tone definitely put us at ease, however there were many issues. There were many occasions where I submitted paperwork to the portal, then Randall says he doesn't see the paperwork. I then submit the paperwork directly to Randall, then Crystal comes and asks for the same paperwork because somehow, even though it has been submitted twice, she doesn't have it. During this time Randall is out of the country, with no notice so everything has to be resubmitted. I was beyond irritated with that process. If that wasn't annoying enough, our loan got switched from a conventional to an fha without any discussion first. Randall did not even notify the realtor to make sure the sellers accepted FHA. On multiple occasions, I submitted information for our home owners insurance. Each time, Randall was supposed to add additional information and complete the process. That didn’t happen, which further delayed things. Homeowners insurance information was submitted, straight from a geico agent multiple times because once again things didn’t get to where they needed to be before magically disappearing. The appraisal process was a very expensive joke. With us being switched to an fha loan, there are many things that should have been flagged that were definitely not. I am not even convinced he got out of his car and did and actual inspection. It is insane that we had to spend such a large amount of money for such little result. I thought the fiasco would be over once we closed but it was not. Even though home owners insurance was submitted MULTIPLE TIMES, we still got a notice on our portal saying it was expired, even though it was still very much active. Getting the information extracted from the insurance policy place and sent to NAF is tedious, annoying and aggravating as all get out....especially when I know it has already been submitted multiple times. I am thankful the process is over. There is no excuse for there to be missing paperwork on multiple occasions. I do not recommend NAF to anyone.

Any over the phone communication I attempted with Marilyn Green went to voicemail. I requested multiple times for a Cash to Close over the course of several days, and I was unable to receive an accurate amount. The closing date was delayed 4 times. CCommunication

At the end of the day I am happy with the loan I received from NAF. Bryan was very friendly and accessible, however, I believe he still has a lot to learn regarding the mortgage financing process.

The time to get the loan was very long . Victor was very professional but there was a lot of things that could of been done better. I think. Tammy called me and told me she would let me know up dates on my loan status every week. She didn't me and my wife had to get a hold of her to find out things . Then she went behind my back and contacted my HR person and asked her questions that I had already answered and give them proof of. The only reason I found out about this is cause my HR person called me and asked why they were contacting her and if I knew about it. That really bothered me. And both my loans we were paying off with this loan werent pay off like I was told they would be. And when I called Victor he didnt have any idea about it . So I guess after then loan is signed . There is no follow up on it. All of these issue end up cost us 200 dollars out of are pockets . So I really was happy about these issue. And it took an 2 months and a few days to get this all done.

Communication, and closing process need to be improved.

Better communication on closing date changes, understanding of what requirements were missing, and scheduling without consulting me.

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Communication could have been better during the underwriting process. My credit is not perfect, I had things to pay off during closing. I am fine with that situation. A debt that was going to be paid off days before closing and I was told would not be included ended up being included. Plus, a balance that was two months old. I mentioned it when I saw it appear on pre closing document but I was ignored. Now I have to chase this money down. Also, an additional account appeared to payoff that nobody discussed with me. Again, I understand but need to be communicated with. This increased my cash at closing and changed some plans I had to make this house my home. I also found out at closing that there were clerical errors with dates. Minor, but if the closing coordinator would not have noticed this would have delayed my closing. This could have been prevented when I called around 10 days before closing to make sure everything was in line to close Friday 5/23.