New American Funding Reviews

My payments that were sent out to creditors were sent via regular mail, and except for one payment that was sent by Fedex, no one has received their checks. The checks were mailed out over two weeks ago, and not one payment has been received. It has affected my credit score now, since Citibank and Comenity Bank payments are now overdue. So very disappointed.

Several times we were told something different after speaking to M

Communication was really bad and we didn't feel like we were valued as costumers, we felt like she didn't want to work with us anymore to the point that she communicated through our

No actual communication, the majority of everything was done by email, or text. We were never sure when some type of paperwork would pop up that needed attention. Received phone call from a organization, that had "research" in the name, so I did not answer it. It wasn't until I checked the voice mail to find out it was related to mortage process. Did not find the process very organized.

I think things could of been communicated a little better from the beginning. Lisa had to explain a lot to me. And there was a time where I sent an email to my consultant and never heard back from him. But Lisa ended up answering the question. What I was doing vs what I thought I was doing was two different things and would of been nice to know. Having to get an appraisal and paying almost $600 would have been nice to know ahead of time as this was not communicated.

Dont make people feel uncomfortable when asking questions about buying a house We don't do this everyday like you do. I wouldn't exoect expect you to walk in the ICU and know what to do

Just a better open line of communication. I'm very pleased with the service I received, just wish the communication was a little better.

I would love to rate Keilun and Alyssa with the highest mark, but there was another processor in the mix who I believe no longer works for the company who made my experience the worst. The process took 7 weeks which was crazy. I had mortgage just c/c debt. The info I was getting from Keilun and from Erin, my first processor didn't match. Erin was hard to get a hold of, so I chose to only deal with Keilun at one point. I felt like she was dragging things out because of that. Adding my husband to my homeowners policy was asked at the last minute so that pushed me another couple of days which should have been noticed when first American was added to the policy on week 3 of this endeavor. Also, because of the 7 week process , I had paid almost 3K on my debt so I wanted those payoff checks to reflect so I didn't have to wait for refunds and that seemed to make the processor mad that she had to do more work. Alyssa came in the last 2 days before my closing so she was the best, wish I had her first. My rating on the processor more reflects on Erin and not Alyssa. Keilun was great too, just had to listen to me vent about how long this process was taking. I was not doing escrow and they had escrow in my final docs to review, so I got an attitude when I said NO, fix that too;. So, as you can tell I have very mixed feelings about this rating. Everyone should work in sync and be on the same page. All lines are recorded, pull those recordings! Check emails!