New American Funding Reviews

We had multiple delays that occurred outside the team’s control, but we were hoping for clearer communication when our closing date was pushed back. The process was long, and at times we felt out of the loop regarding those delays. The team did what they could to keep things moving, but much of our frustration came from having to frequently request updates ourselves. After we expressed these concerns, a better communication system was put in place, which helped—though it tapered off again in the last couple of weeks before closing. According to our loan officer, we still closed within the 60-day time frame, which we had assumed would begin from the date the land purchase contract was submitted. Overall, the team worked hard, but we would suggest clearer and more proactive communication to help prevent confusion and frustration. We are pleased to have closed and are excited to begin construction.

I set up a loan with him wentalked about waiting till my credit was a little better. When it was better I contacted him and didn't hear back for a year. He finally responded and started the process but I didn't know what to expect and was not explained the process. I was contacted by a person who was the loan processor but I didn't know and had to ask Nate about it. The processor was very short and did explain some things to me about the process but not a lot. She left out important information. Like when it would close, what I was supposed to do next, when I gave them all the info i had to rush to them it wasn't in the paperwork. They didn't let me know I was signing in person so I assumed it was online as everything else was but the Notary came to my house! Now I have recieved the loan but I can't access the web site anymore because it says my info is not recognized. So I can't see my web page for it at all. Nate has not contacted me after the loan at all. I got an email that said it was done and this servey. I don't know if or where to pay the loan off. I recieved a letter in the email to sign up for automatic payments, but I had already set that up with the Notary. I am confused and don't know how to pay. Overall I feel there was bad communication and then once the loan was done no communication at all.

Communication was lacking the week of closing. Our closing was pushed back two days and the closing documents were still not ready.

Closing was chaotic. it took 2.5 hours and the notary process had many technical problems. I had very high expectations in working with Todd since prior experiences were awesome.

Impersonable. The team was good at their jobs. That's about it. The experience was about the bottom line. For example, I didn't realize I was locked into a rate until it was too late. They were moving quickly/efficiently and ensuring I was educated and "along for the ride" was less of a concern. I had to ask, but you don't know what you don't know.

Communicate. Any time documents were added for us, the app would text, email, and notify me, but I never heard anything from a person. It would have been nice to just have a quick "I've added documents for you on the app. These are __ documents stating __" but instead we got nothing. At closing, we had a few more surprises that we hadn't heard anything about, but the title company thought we definitely should have known about... Overall, pretty disappointed in the whole process.

Scam extension rates. Wont recommend NAF.

Ill just keep my opinions to myself thanks