New American Funding Reviews
Review by Matthew Cash for Anonymous Anonymous
Completed transaction on October 2, 2020
Everyone at New American was nonresponsive. The processor did not begin working the file until 5 days to closing and then only because I, my realtor, and the title company got 3 levels of management involved. New American was still requesting documentation 20 minutes before my closing. New American was completely unprofessional and inept during this entire transaction. I will not recommend you to anyone, nor will I use you for future home purchases. You caused tremendous stress.
Review by Dennis Henderson for Larry Garlutzo
Completed transaction on September 27, 2020
For some reason you feel that automated emails are communicating. They are not and you have no idea what personalized service is. Dealing with three peopl
Review by Marty Morgan for Anonymous Anonymous
Completed transaction on September 17, 2020
A complete lack of communication. 9 days to closing, Title had not heard anything from the lender. Had to contact corporate customer care and get the Branch Manager as well as the Processing Manager involved. 3 days prior to closing, no Closing Disclosure received until after close of business here in Texas. Myself (Agent) and my client (Buyer) had to stay on the Lender with hourly phone calls to get updates. Received 2 of the 5 Loan Status emails, FUNDING & CLOSED, after the fact.
Review by mommy77 for Anonymous Anonymous
Completed transaction on September 16, 2020
Promises were made for the best deals and rates! None of it was met. It is very hard to communicate with him via telephone,emails, voicemails he doesn't return calls or messages. Drop by and visit the Lobby because he is hard to find when he is not at work. Who works on Loans out of the office?
Review by Inocente Dominguez for Anonymous Anonymous
Completed transaction on September 15, 2020
It was a long process and waist of time for us. Payments were not made on time and caused us to have late fees. We were back and forward with papers that were not process in a professional manner!
Review by Patricia Roark for Anonymous Anonymous
Completed transaction on September 15, 2020
Didn’t communicate with me, didn’t return phone calls, texts or emails. He failed to meet the deadline with the paperwork for my loan, then wanted to tell the sellers realtor it was my fault for failing to turn in documents; which was not the truth. Would give me dollar amounts of what closing would be turn out to be 11000.00 more then initially discussed and a higher interest. Had to involve the branch manager to actually get my loan closed. Hands down the absolute worst experience!!!
Review by Mary Delgado for Anonymous Anonymous
Completed transaction on September 15, 2020
Very BAD experience with the handling of my loan! I had 2 more homes to buy. I will NEVER use this company again!!!
Review by Michael Mattson for Anonymous Anonymous
Completed transaction on September 15, 2020
Pay attention to my requests.
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