New American Funding Reviews
Review by Robert Miller for Micheline StFleur
Completed transaction on December 2, 2020
Clear, proper, and timely communication leading up to closing. Not the day of closing asking for last minute exceptions. I am extremely disappointed, dissatisfied, and discussed at the level of service received.
Review by Chad Renfro for Jennifer Bryant
Completed transaction on December 2, 2020
Communication, there was very little of that . The only person I really talk to was Kelly she was a great deal of help Jennifer was not any help in communication and trying to talk to her about almost anything for about two and a half to three months. It was as if nobody new what they was doing. I went threw three different loan's . Deffently a terrible experience!!!
Review by Daniel Velasco for Jeff Molepske
Completed transaction on December 1, 2020
A caring, professional and responsive person would have improved the customer relationship as well as New American Fundings reputation .
Review by Sarah Dusosky for John Klarin
Completed transaction on November 30, 2020
John has completely stopped communicating with us when there is a major problem with the payoff of our old mortgage. I am extremely disappointed with the lack of support throughout the entire process. It is really unacceptable and unprofessional behavior.
Review by Marian Futch for Micheline StFleur
Completed transaction on November 30, 2020
Better more accurate communication.
Review by Whitney Johnson for Jerry Hensley
Completed transaction on November 30, 2020
Throughout the process, and especially at the end, I had to google and turn to social media for answers to my questions. I have never been through the home buying process before and was very confused about a lot of things. It was very difficult to get in touch with Jerry. Calls and texts would go unanswered for days. My frustration extends far further than this box allows me to type, but rest assured I do not recommend Jerry or New American Funding.
Review by Alejandra Gomez for Tania Murray
Completed transaction on November 24, 2020
Communicate! Don't leave your customers in the unknown, call them or at least answer their calls and/or text. On all your emails it invites customer to call with any questions, whats the point if you all don't answer
Review by Michael Ramage for Tania Murray
Completed transaction on November 24, 2020
Slow service, request for documentation previously submitted. Coordinated funding myself in order to close. All appointments were made last minute with little time to prepare. Covid-19 blamed for poor response because so many people wanted to take advantage of interest rates. If you cannot service the customers do not take too many on.
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