New American Funding Reviews
Review by Ryan Wegman for Anonymous Anonymous
Completed transaction on December 29, 2020
Closing was a nightmare. I was contacted by 2 separate notary’s without knowing who I was scheduled to meet until 10 minutes AFTER my appointment time. Multiple items in the closing documents were never discussed with me nor was I counseled as described in the closing documents. I will not be using you again for our new home purchase in the near future.
Review by Edward Kelly for Anonymous Anonymous
Completed transaction on December 28, 2020
This process was the most unorganized and unprofessional experience I've had with a lender. My closing date was schedule and rescheduled multiple times with zero communication. On 2 occasions I was given a closing date, drove back home from out of town and no one showed up to the closing. Due to the constant delays on the lenders end I had to submit the same documents 4 or more times and an additional hard inquiry on my credit was ran without my approval, unpleasant would be an understatement.
Review by Paula Brooks-Brown for Micheline StFleur
Completed transaction on December 26, 2020
Micheline’s communication was very poor. She rarely answered my phone calls and my client was very disappointed with her performance. I never write reviews for loan offers or agents however her unprofessionalism was absolutely unacceptable. Her attitude was terrible and she did everything last minute. Worst experience with a loan officer I’ve encountered. I’m truly happy it’s over and I’ll never use her or New American again. Just Terrible!
Review by Robert Sprinkles for Sean Alexander
Completed transaction on December 26, 2020
Timely responses to phone calls and emails would have been nice. Status updates.
Review by Patrice Sprinkles for Sean Alexander
Completed transaction on December 25, 2020
1. A response to our concerns/phone calls/emails not given in a timely manner if at all. 2. Status updates not given very often 3. We were very prompt in getting our documents to him but he was very slow in getting things done. We would always have to call to see if things were moving along but he would never answer his phone.
Review by JAIME REICH for New Miller
Completed transaction on December 23, 2020
I was not told until my closing date that there was a possibility of my mortgage being over $100 more than what I was expecting. That caused my closing to be delayed. when it was finally time to close, my closing statement was off by $1500 because they didn’t do the math right so I owed even more money than what I was expecting. Overall I felt like I was being taken advantage of. Worst closing experience ever.
Review by Jamesetta Adkins for Anonymous Anonymous
Completed transaction on December 22, 2020
I was not treated as a valued customer. Communication was terrible and when I tried to find out the status of the Loan I never received a response. Mr. Wright went on Vacation and I did not know until my relator contacted management because we were not getting a response. I was suppose to close on 12/11/20 but because of the delay in communication I wasn't able to close until 12/17/20. The whole team did not seem to care that they provided poor service.
Review by Lisa Devan for Patrick Sell
Completed transaction on December 17, 2020
Worst nightmare of a loan...too many problems to even write about in this review. The biggest problem by far is a legality issue... our refinance/debt consolidation loan funded on 10/30 and checks didn’t get written to our creditors until 11/17. I realize this wasn’t Patrick’s direct fault but he should see the loan through from beginning to end being that he was our loan officer.
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