New American Funding Reviews
Review by Jose Vazquez for New Allsopp
Completed transaction on October 7, 2020
It probably was the virus, it took three times as long as any previous refinance we have done and it wears you out, when it seems that it will never end. Even after escrow is closed, we still having problems with escrow paying scheduled bills.
Review by Brittney for Anonymous Anonymous
Completed transaction on October 6, 2020
Considering the circumstances of everything right now I don’t know that Sean is solely to blame but the amount of time it took to get this refinance taken care of was entirely too long. We appreciated his knowledge and aid in any questions. We just wish this was something that could have been wrapped up in a more timely fashion.
Review by Patricia Quezada for Anonymous Anonymous
Completed transaction on October 4, 2020
Sam Kiani was great... it was the underwriter who took so long. I wasn’t being updated regularly so it was frustrating wondering what was the hold up. We started the process mid July and finally got approved week of 9/21. Signed paperwork and finally funded on 9/25. The process took over 2 months, which is not what I expected. Underwriter was not thorough and kept needing different documentation every week.
Review by Doug VanderKolk for Anonymous Anonymous
Completed transaction on October 1, 2020
Zach was great with the the initial process, provided support and very responsive regarding all aspects of the application process. He was very good (5) with that portion. The low ratings came in at the end of the process when there was some questions as to meeting the deadlines with the closing. Both Zach and the underwriter became less responsive when we missed the deadline and could not verify meeting the next closing date (next day). With little or no communication, I felt I had to T/O
Review by Emma Pook for New Kim
Completed transaction on September 28, 2020
Incorrect details included in application on a few occasions. Staff needed chasing
Review by Amy Loftus for New Rutledge
Completed transaction on September 27, 2020
My interest rate changed without that being mentioned and I had to catch it to get it fixed to what was told to me just a day earlier, that I was locked in. Also, I feel like there was a rush of stuff for me to gather just days before closing, making it seem rushed. Lastly, I don’t like being referred to as “buddy” repeatedly.
Review by Betty for New Jessop
Completed transaction on September 26, 2020
The initial stage of loan application was smooth. We find the later stage if process to be confusing. And level of communication was subpar. It was a challenge to connect to a live person.
Review by Anna Stanek for Phil McHenry
Completed transaction on September 21, 2020
Good communication among team members at New American seemed to be lacking at times. We would be told different things by different people and multiple times it seemed like they were not on the same page with each other. Overall it could have been a better experience that was less stressful.
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