New American Funding Reviews
Review by Hayris Gutierrez Padin for Jason Stafford
Completed transaction on April 10, 2021
Better would have been if the process had been timely and I hadn’t have to deal with different officers. Started with one who never said he was leaving. Got another who couldn’t respond because I had to wait for the paperwork person. Paperwork brought to my home was incorrect and no one ever answered my questions as the notary couldn’t answer. It took 2 months to go through this process. Was that amount of time timely? Or necessary? The loan process could’ve been better... I have questions.
Review by Maxine Kelly for Khalil Jaafar
Completed transaction on April 7, 2021
The experience took months longer than what was expected. Almost a whole month went by without hearing anything.
Review by Joshua Thomas for Shane Roddy
Completed transaction on April 6, 2021
Overall, Shane is a good guy and friendly to work with. Communication was really good until we started the underwriting process at which point it felt like we only received updates on the process if we reached out. There was a lot of confusion around the appraisal; getting scheduled, then rescheduled, then not showing as being completed on New American's end. At times it felt like the people supporting our process were a layer removed and couldn't provide much help.
Review by John Panza for Jonathan Oggero
Completed transaction on April 6, 2021
It took almost 5 months to close a refinance. I was assured that even though my loan had to get extended past the 75-day lock (due to no fault of my own), I was assured that I wouldn’t have to pay any additional fees other than what was previously agreed upon. At closing, I had to pay an additional $1000 points (less some credit) due to the length of time to close this loan. It was also very difficult getting phone calls returned from those working on my loan to get questions answered or status.
Review by Gary Shouse for Zack Bazzi
Completed transaction on April 4, 2021
Better communication. Was left in dark Until their end of each phase of loan. Didn’t know what was going on with the loan. Not Zack but others was rude on trying to explain certain parts of loan. I’m pleased with Zack he was great help over all but not pleased with the communication and too expensive for closing cost especially when a lot of companies are offering no closing cost
Review by Aleisha Hardison for New Sheedy
Completed transaction on April 3, 2021
Scott was great; however the overall process was very unpleasant. Communication was lacking from the processors, their superiors and even the title company. If Scott were with a different company, we would use him; however we would never use this company nor refer this company to anyone. Communication is poor and process is unacceptably slow.
Review by Resa Witt for Ethan West
Completed transaction on April 1, 2021
My husband and I thought New American to great mortgage company & would provide an quick, easy process concluding -30-45 days. Not so, loan took over two months to finally close. Appraisal company took over two weeks to get back to New American-this should not have been allowed-we had to pay another payment to old mortgage co., we paid a LOT of interest! I asked for our payment to be on the 26-26th, Ethan assured me it would be, not true. My credit was checked twice in 1 day crashing my score!
Review by Joseph Blake for Carlos Contreras
Completed transaction on March 30, 2021
The process wasn’t as transparent as I expected.
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