New American Funding Reviews
Review by Daniel Romney for Anonymous Anonymous
Completed transaction on August 19, 2021
Dealing with Ryan Sparks on my mortgage quickly became an extremely stressful and unpleasant experience. Right off the bat I was having to contact him or his assistant asking for updates due to the lack of communication. I would go over a week with zero communication about the status of my mortgage. Due to what seemed to just be a lack of attention on my mortgage file, the process took months and my closing date even had to be pushed back due to the lack of attention.
Review by Laila Jager for Anonymous Anonymous
Completed transaction on August 19, 2021
Terrible communications, updates. In the last minute decided that the buyer is making too much money for USDA loan. I had to send several emails to get any answers.
Review by Talechia Plumlee-Baker for Anonymous Anonymous
Completed transaction on August 19, 2021
Clear communication and transparency lacked, to say the least. A late closing with no clear explanation.
Review by Jasiel Sampayan for Ed Kami
Completed transaction on August 19, 2021
One very important thing that I was upset with NAF is no open communication, no updates, no calls or email. The total process of refinancing is sucks! Staff are very incompetent! I would not do any more refinancing with NAF in the near future nor recommend them to my friends and family. I really have bad experience with NAF. It seems like those staff don't know what good customer service is.
Review by Martha Munoz for Anonymous Anonymous
Completed transaction on August 19, 2021
This was a second refi I had to pay for because the first one didn't impound correctly. I found out when I got a bill saying i was about to be cancelled. I was told that NAF had to jump through hoop's NOT to impound and it is rare. So what happened ? Now the Second Refi has funded and they refuse to answer my email. They are very unprofessional. I paid for this service the least you can do is answer your customer's emails. NEVER AGAIN CUSTOMER'S FIND A BETTER COMPANY WITH MANNERS.
Review by James Nelson for Anonymous Anonymous
Completed transaction on August 19, 2021
I supplied "required documents" I don't think were used. Still searching for some when I discovered I was approved. Extremely difficult time getting a return a call even when I thought my approval was in danger. 6 weeks before closing I pointed out an error. It was still in error on closing. I don't know that it was lender caused, but I felt forced to close on a specific time and date. I had just had surgery coupled with a very important funeral I HAD to attend on that date. Didn't matter.
Review by Alvilon Rhodes for Anonymous Anonymous
Completed transaction on August 19, 2021
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Review by Marlon Thomas for Larry Garlutzo
Completed transaction on August 19, 2021
The level of transparency at the beginning of this process was unacceptable. I had to ask why my loan was a FHA instead of an conventional loan, which is what I requested. I had to ask why my wife wasn’t on the loan. Nothing was disclosed until I asked. No one took the time to explain the major changes or to even see if I was ok with changes. Also, my wife was supposed to be put on title, which did not happen. Now I have to take additional time from my busy schedule to get her added.
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