New American Funding Reviews

I will never do business with Jill again, my wife and lost over 2 thousand dollars and PTO time over Jill communicating properly with us. She knew that we would not be able to close on the 7th yet she lead us to believe otherwise. I will never ever do business with Jill again.

As an agent, I rely on the lender to assist my Buyer in making that portion of the transaction smooth. Unfortunately, that didn't happen with Jill as the lender. In addition to emails and texts that were sometimes inappropriate and unprofessional in nature, my client was stressed throughout the entire process. That could have been easily rectified if Jill had been upfront about what would take place and when, as well as given my Buyer accurate closing cost projections.

Jill lacks accountability. She made unprofessional and condescending remarks to me. I felt as if my time was not valuable to her. She was dishonest about the work she performed on my behalf. I practically begged for disclosures. The cash to close fluctuated from 3-17K with each inaccurate new disclosure. She was extremely dismissive about my concerns. Her communication was less than stellar. This should have been a great experience for myself and my family and it was absolutely traumatic.

I did not feel like I was a priority at all. I found everything out last minute. My closing was delayed, and it could have been avoided if I was given the correct information previous to the night before closing. Giving a list of things when you start the process that you should and shouldn’t do during the home buying process would have helped make the process easier.

Very disappointed with our experience.. Had set up several calls she never called any of the times we set up. Because of this we decided to work with someone else because of that and asked her to send us important info that she has and now we cant get a response from her. This is definitely not how the experience of buying your first home should be.

Matt had a handle on what was going on and quickly took care of any issues .

A different lender.

There was a lack of communication during the entire process. Once it was discovered that the numbers we were originally given were incorrect and it would not be possible for us to buy down the PMI without putting down 20% a phone call, email or even text should have been sent out. We found out 2 hours before we were due to close after our agent called to verify the final amount we needed to bring to close. He was told that the closing would need to be moved to Tuesday. He pushed back and we were told the closing would be pushed back a few hours. LaShan called me at 1:45 pm and explained that they were working to get the numbers corrected and to get everything to the closing attorney within the next few minutes so we could move forward with closing on Monday. She said she would call me back in 15 minutes to let me know if things had been completed. I did not hear from her until 9:45 pm when my realtor called me on a three way call. The call was to explain the updated closing disclosure that was sent over at 5:29 pm with no explanation. Prior to this point we were told there was a system issue that was causing the fees to be too high. The updated closing disclosure included PMI when we previously discussed us paying it up front. During the call she explained that we could not pay down the PMI without putting down 20%. We were given two other options, but that would require the loan to be restructured and the closing would have to be pushed to Friday. We could not push the closing back to Friday. My husband rearranged his schedule at work, I took the week off, my parents took time off to help us move and we had U-Haul trucks that had to be turned in on Wednesday night. All of these arrangements along with utilities, service appointments and homeowner's insurance were all started and scheduled based on the original closing date of August 23 that we have been working towards for weeks. As soon as an issue was discovered we should have at least received an email. My agent should not have been told 2 hours before the closing that we couldn't close that day. If he didn't call would we find out when we arrived for the closing at the attorney's office? The lack of communication is my issue and the frustrating part of my experience with LaShan at New American Funding. I completely understand that we may have been given the wrong information initially, but the fact that we weren't told that until 9:45 pm on Monday, is unacceptable. I will not and cannot recommend to anyone that they apply for a mortgage with New American Funding. I wouldn't want anyone else to have the same experience. It's disappointing because I know others who have worked with LaShan and had a great experience but I can't risk someone having the experience that we had.