New American Funding Reviews
Review by James Hamilton for Stephen Bergdahl
Completed transaction on September 7, 2021
Do not work with Stephen or Trevor at New American Funding. They will intentionally try to mislead you. When they were challenged with the facts and asked to resolve the issue they have now gone 2 weeks without providing an update.
Review by Mychi McDole for Robert Page
Completed transaction on September 7, 2021
Communication
Review by Jared Rondeau for Robert Page
Completed transaction on September 7, 2021
Documentation that was needed for the appraisal report was sent 2 week in advance. The agent did not forward this documentation to the processor. This delayed out closing. To make matters worse Robert Page lied about the situation which we quickly provided proof otherwise. To make matters worse, the delay in closing put us beyond of rate lock expiration. Robert then wanted us to pay for the extension. A simple apology for dropping the ball would have been appropriate, but of course not!
Review by Kristie Putman for New Gray
Completed transaction on September 7, 2021
She was nearly impossible to get in touch with and did not respond to voicemails and emails. When I was able to communicate with her my concerns that the process was not moving forward in a timely manner she had no since of urgency and did absolutely nothing to move the deal forward.
Review by Cory Hall-Martin for New Gray
Completed transaction on September 7, 2021
Working with this company has been a nightmare. There has been horrible and inaccurate communication. I have had to call and email this company so many times it’s ridiculous. It’s taken me 6 months to close on a refinance because of the lack of communication and even when I fid Close there was so many barriers. Would never recommend this company to anyone
Review by Brianna Harris for New Gray
Completed transaction on September 7, 2021
Lyndsey was helpful and pleasant at first. Once we went into the processing phase, she was impossible to get a hold of. She gave us wrong/misleading information and the entire process took way longer than she estimated... causing us to run into issues with coordinating our existing loan payments due. Now that we are finally set up to make 1st payment with auto pay, NAF has already sold our loan... which we specifically asked Lyndsey if they did a and she said they usually hold onto them. Liar.
Review by Rodrigo Dominguez for New Gray
Completed transaction on September 7, 2021
Not sure who runs your credit, gives you an estimate and then doesn’t respond to any follow up emails. Maybe cause it looks like a ridiculous fee stacked in there... I’d expect the average mortgage lender to at least reach out after giving an estimate. Clearly doesn’t want my business.. waste of getting dinged on my credit. Avoid.
Review by Wallace Troutman for Addison Altizer
Completed transaction on September 6, 2021
not loosing things sent over and over. When something is received acknowledge it so you don't wonder if it was received. sending emails back to me with my social and ect un masked. I sent it with password protection. this is why the number 1 source for identity theft is mortgage brokers according to source I read on the internet. Flat out lied about the approval I asked. I asked for the underwriters approval to go with him and he sent me the worthless pre approval when I asked for fin
Smart Moves Start Here.