New American Funding Reviews
Review by Gina Bryant for New Lombard
Completed transaction on September 9, 2021
We were given inaccurate information. Our original loan offer bore very little resemblance to our actual loan. Without constant follow up on our part, next steps were not taken causing to process to take 4 extra weeks.
Review by Edward Levin for New Lombard
Completed transaction on September 9, 2021
Worst loan officer I have ever dealt with. Be ready for misleading information. Or an excuse. Their won’t be any straight forward answers here.
Review by Richard Szekely for New Lindsey
Completed transaction on September 9, 2021
No communication with me or the client. His processor sucks. I must have left a half dozen messages with both and they never returned a single one.
Review by Shawn Webb for New Lindsey
Completed transaction on September 9, 2021
Everyone was condescending, unprofessional, and no one seemed to know what they were doing. Also, they blamed the EXTREMELY late closing date on us. They didn't do anything on time, and it was a HORRIBLE experience. New employees at the company would make it better.
Review by Eduardo Acosta for New Lee
Completed transaction on September 9, 2021
I tried avoiding filling out this survey so I didn't have to deal with it, but since I keep getting pestered about this very unpleasant experience, I may as well just vent. Ms. Lee is unresponsive and uninformative. I would go as far as venturing to say deceitful. For example, for a while my rate was 4.375%. Then, all of a sudden it went up to 4.5%. I asked her about it and she said it could be brought back down. In the end, we closed at 4.5% without a clear explanation why the rate went up.
Review by Lawrence Peltier for Jason Jones
Completed transaction on September 9, 2021
Respond to emails faster not just when YOU want something. Being a new homeowner, I shouldn't have to wait 7 days to find out something that was submitted was wrong or be left in limbo after something was sent. Communication was just horrible the last 3 weeks. I missed 3 closing dates for something you guys ended up making an exception for anyway.
Review by Gregory Carr for Kevin Fox
Completed transaction on September 9, 2021
It was a horrible nightmare! But I finally got the house
Review by Denita Carroll for New Prince
Completed transaction on September 9, 2021
There were mistakes everywhere, and still are on our documents. When this individual spoke, it was so fast I got off phone calls feeling frustrated and unsure of the communication with poor explanation. I will not do business with New American again, nor will I advise others to. The loan processor only wished to communicate by email making transmitting paperwork difficult. Her emails were full of typos. I was disgusted by the lack of professionalism by both individuals.
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