New American Funding Reviews
Review by Alexandria Blakely for Marco Sanchez
Completed transaction on September 9, 2021
During this entire process there was very poor communication from Marco. On several occasions I had to reach out to him and got very delayed or no response. He never once picked up the phone to call us and let us know that we were past the date that locked in our rate due to seller delays. He let it expire without even telling us that it was approaching or that there was a fee that will be associated if we passed it.
Review by Jarrod Womack for Zac Centi
Completed transaction on September 9, 2021
The only postive part about this whole experience was when it was finally over.
Review by Joan Brown for New Choi
Completed transaction on September 9, 2021
Issues arose after my loan closed. First my loan was sold and I wasn’t notified. I received an insurance cancellation from the company. I called them and the new company to straighten it out. I called him and to this date he hasn’t followed up. Two days ago I found out that one of my insurance policies wasn’t transferred over and that the whole refinance with New American funding was done incorrectly and now that the other policy was added my note will to be higher than before the refi.
Review by John Shelby for New Garcia
Completed transaction on September 9, 2021
Attention to loan processing detail was lacking. Problems known to the loan processor for two weeks were not reported until the day before closing. Closed late. Caused significant heartburn and made me look bad in my local market.
Review by Terrence Moore for Antwaun Dawson
Completed transaction on September 9, 2021
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Review by Nile Jones for Antwaun Dawson
Completed transaction on September 9, 2021
Antwaun stopped responding completely at one point about a month before closing. This was while I needed documents to provide for another motgage I was working on. The closing documents were not in order and during signing we (and the notary) were not sure if my wife was actually listed as a coowner or someone who was cosigning for the loan. Even after the signing with the notary I considered cancelling. I began this process at the very beginning of August. I wish I had used someone else.
Review by Richard Mathena for Antwaun Dawson
Completed transaction on September 9, 2021
This was the worst loan experience and process. No communication period unless I called customer service. Escalation is the only way to get a response. The entire loan process was a nightmare with Documents being requested and submitted only to have the same person ask for the same documents again. Internal communication is does not exist. I would run away from this company!!!
Review by Darcy Tyrrell for Jesse Funding
Completed transaction on September 9, 2021
Do not use. Fees not transparent. Closing moved 2x due to incompetence. Docs requested many times. The team showed no ownership, no customer service, were unresponsive and when they did communicate it was ineffective. Had to escalate to highest levels to get progress. No-one followed up with me to even acknowledge or apologize for the stress, lost time and tremendous effort I had to put in. They earned a bad reputation with all -- me, both realtors, the attorney’s office and the insurance rep.
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