New American Funding Reviews
Review by Andrew Roth for New Brissett
Completed transaction on September 9, 2021
We were assigned to Neil. We thought everything was good and that was the status we received. Things started to get difficult when the lender kept asking for the same documents to be sent multiple times. Then the lender contacted the sellers agent and changed the closing date without consulting us. It went from bad to worse. We requested someone else to work with and Kat was helpful and got the job done but when asked questions about lender credits just ignored the situation altogether.
Review by Joshua Perkins for Cory Miller
Completed transaction on September 9, 2021
A lot of unclarity and misinformation I was placed into underwriting. Miscommunication on my closing date as well.
Review by Richard English for New Coakley
Completed transaction on September 9, 2021
Better communication is needed while loans are in underwriting. I went over 4 weeks without any communication from you. Calls a d emails to loan officer were not returned. Your team did very well in all interactions but the information blackout was unacceptable.
Review by Allyce Casper-Hutchinson for Candice Royal
Completed transaction on September 9, 2021
Very sweet lady
Review by Kimberly Douglas for Sam Alabed
Completed transaction on September 9, 2021
I did receive responses to my questions but I did not receive very much communication. Specifically, I asked for an estimated date on closing and was not provided that information until I was notified we could close the next day. My first rep with New American Funding kept me informed every step of the way which is why I recommended your company to a friend. Everything went okay closing, I just wished there was more communication throughout the process.
Review by Braunilyn Baker for Sam Alabed
Completed transaction on September 9, 2021
Communication could have been a lot better towards the end. I felt like I did a lot of the leg work on my own towards the end of the refinance process
Review by Ceria Mitchell for Sam Alabed
Completed transaction on September 9, 2021
I was understanding of things taking longer because of COVID, but getting a call on a Friday saying I would close the following week, and then the following week, out of the blue being told my property taxes would need to be paid at closing ruined this experience. I was NOT within 30 days of the taxes being due, and I pointed out that I closed with Quicken the previous year on Aug 28 -- so LATER than this closing. Taxes are due Sep 30 and I refused to pay through escrow/bank instead of directly
Review by Heather Rollyson for Sam Alabed
Completed transaction on September 9, 2021
Although Sam was polite and nice, I sometimes felt mislead. For example I thought the appraisal would be $450 but ended up being $500. Also, the amount of money that I received through my refinance was a little less than he originally quoted me.
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