New American Funding Reviews

There was little to no communication. She seems completely unable to respond to inquiries both via phone and email. Our notary was scheduled to come on a day when neither my wife or I was home. We also had no idea the notary was coming due to no communication. It seemed as if we were an afterthought in the whole process. Our escrow is not set up correctly. We have overpaid by at least $1500 due to how long the process took, and Chrissy is apparently unable to communicate with us about it. Our previous experience with this company was so positive that we were highly disappointed this time and would likely not use the company again or recommend anyone else to use it either. Worst loan experience of my life.

Even though the majority of the communication for the loan was through my husband the one interaction with Matt over the phone was unpleasant. He was condescending and actually interrupted me in mid sentence. Didn’t listen to my concerns until I had to repeat them multiple times and force him to listen. I’m unaware of the level of influence he has about the process but asking for my employer contact and additional documents the day before closing is unacceptable. My loan should be treated with importance. Instead of just another transaction. I will not recommend Matt, the team that work on my loan or New American Funding. Extremely dissatisfied.

I highly advise New American Funding to properly vet any third party programs such as “RE HOME CONNECT” to ensure every buyer is afforded consistent and beneficial services in a reasonable time frame before offering lender credit to the buyer for using the service. I only chose to go with New American funding because of the lender credit offered to me for signing up for RE Home Connect, and the third party provider cost me the home of my dreams due to their lack of communication and time sensitivity, not to mention the lender credit because I was forced to proceed with a professional real estate agent. NAF underwriting made several mistakes when analyzing my credit and financial information as well as including a dependent and an additional member of my household which caused them to suspend my file because they thought I didn’t meet the residual income requirement when in reality, I was well with in the limits. I asked if refinancing my vehicle for a lower payment would help and was told it was worth a shot, when in reality that only made things more difficult and was never even necessary. My loan officer notified the sellers agent that it didn’t look like I was getting this loan, which of course caused the seller to lose confidence the sale was even worth waiting on. Closing was postponed nearly 2 months past the initial closing date because of all the mistakes that underwriting and my loan officer made. I almost lost my deposit and the home, and still had to pay a fee to lock my rate and extend it because of your mistakes. Overall, completely unprofessional and the worst experience I’ve ever had with any lender or any business period.

Communication. The process took an unreasonable amount of time which didn't even bother me too much. I understand being busy, labor shortages,etc. My biggest problem is the lack of communication. My emails and phone calls were rarely returned and mostly ignored. My second problem is that because of the delay in the process my credit was pulled multiple times and the terms of the deal changed with no communication. I received multiple Docusign requests to pay thousands of dollars more than the original terms with no call or email explanation. I am glad the deal closed and I am thankful for the terms of the new loan. Brandon is a nice guy. I would have appreciated more communication along the way.

Communication. Our calls were completely ignored. Kept getting asked for the same documents several times by different people in the office. We didn’t close on our day because Julie Ramos didn’t keep up with her work. Thinking of refinancing so our agent doesn’t get our commission!

I sure would not and would like to never be contacted again

Be more human contact, not animated versions of your company, more aware of what people need..

The overall experience with this process was frustrating and overwhelming. From the beginning it was nothing but lies after lies after another lie. The blame was always put on someone else Erica never took responsibility for anything. She should have just said from the start that what we were looking for would not be possible instead of lying and taking us trough the process all the way till the end, she led us to believe things that at the end didnt even happen. Before Erica reached out to us i had 2 other people from different companies tell me they could work with us for whatever reason and i appreciated there honesty but not Erica for her was yes we can do that but at the end that was not the case and this whole exp with her was very frustrating. Next time just tell your customer the truth dont lead them to believe you can do what they want you to do if you CANT do it!