New American Funding Reviews
Review by Deitra Pichey for Mark Dawson
Completed transaction on September 9, 2021
This process took approximately 5 months. My paperwork was lost and communication lacked especially with Bige. Mark did a good job trying to smooth things over but the process was not the best experience.
Review by Kathryn Roman for Robert Martin
Completed transaction on September 9, 2021
As first time buyers more info would have been helpful. Robert would reassure but without concrete steps. (We’ll get it done on time instead of we have to do x, t and z but we’re pretty sure we’ll get it done.)
Review by Jessica Singer for Robert Martin
Completed transaction on September 9, 2021
Based off my experience, I think the level of communication could be greatly improved. Other lending companies I've worked with have videos or shoot emails/texts for financing updates that are really helpful. Answers questions before even having to ask them. My buyers felt a little left in the dark at the last minute with where their financing stood and loan approval. At the end of the day the loan was done so that's great but the communication could be improved upon.
Review by Mechelle Kuld for Robert Martin
Completed transaction on September 9, 2021
Average transaction. Appraisal was completed several weeks prior to closing; there were additional conditions of appraisal that were never communicated until just a few days prior to closing. As the buyer's agent, no one ever mentioned the condition until the day before the scheduled closing. I really never knew the status of the loan until the very end. Great lenders keep their agents informed throughout the entire process.
Review by Amy Mortensen for New Jones
Completed transaction on September 9, 2021
I would have liked to be kept informed better, especially since it took longer than originally told.
Review by Linda Bass for New Jones
Completed transaction on September 9, 2021
Communication is key in this business and I never received any communication until late in the process. Mostly was going to the client who then would contact me and I in turn, reach out to LO. Much better to include the agents in the process.
Review by Richard Littlefield for Zoae McMillion
Completed transaction on September 9, 2021
We started the loan process on a high note and gradually experienced the performance of NAF on a downward trend. It wasn’t until the very last minute that we were assured the money would be available for closing. Even then we were not convinced that we would make our settlement date. In the end we did have to extend our closing date, but everything went as expected at closing and we were able to purchase the home.
Review by Joseph Garrett for Matt Meram
Completed transaction on September 9, 2021
My re-fi.. was started at the beginning of the "pandemic". But, the process should have been smoother and quicker, in my opinion. In New American's... favor: I paid no money "up front", and got a competitive interest rate.
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