New American Funding Reviews

Communication, honesty, and not scheduling a showing that your company was not prepared for would've made it better, to start. Awful experience.

Closing on time is a start. Communication and answering your phone when I call is also a start. And doing the things you say you are going to do is also a start. Looks like a lot of places to start.

My loan took 2.5 months to close, part of which is due to my job and home history being deleted by you from your system. Then you had the gall to charge me an extension fee then deny my dispute because my HOA took too long to respond (according to Chris Moore). That was only due to holidays and covid schedules, no fault of mine, but you still hold me financially responsible. Furthermore, I was promised call backs by Chris on multiple occasions and cannot recall him ever following through. I always had to call back to get information. Now I’m being sent in circles trying to get information on a second dispute concerning the extension fee. Nobody knows anything and would prefer transfer me somewhere. I was literally transferred between lending and customer service 3 times before I had to be stern enough with someone to give me their attention and handle my concern. I fully regret my decision to follow through with your company and I haven’t even made my first payment. I am not looking forward to the next time I have a concern or question.

Honest communication and professionalism.

My loan was handled in the most unprofessional and biased manner by both Haley Conley and Sean Alexander! 1. Lack of transparency 2. Dishonesty 3. Poor business practice I will be filing a complaint with the NJ Department Banking and Insurance located in Trenton, NJ. I will be sure to include the trails of email to prove to them how my loan was intentionally delay.

Poor communication between different departments unacknowledged Requests and opinions Overpriced lender fees Loan officer Nguyen, R asking for critical documents last minute. And ignoring my request to not apply my closing cost to my new loan

Customer service is lacking to the extreme. They lost all of our personal paperwork in an uploaded secure portal...we had to resubmit multiple times. Time after time after time, my calls were never returned. In fact, even the closing had to be done twice.....the only reason I completed the loan was because I had money invested at that point and the rate was good! HORRIBLE SERVICE!

Joe is dishonest and impossible to get ahold of. I called Joe numerous times and left several messages and he NEVER returned by calls. He called initially when we applied for pre-approval for our a home loan through Beezer homes in Indian Springs. He spent time answering questions and appeared to have great customer service. He said we were welcome to apply with other Beezer lenders but no need to do so because New American Funding provided the best incentive. Once he had our business we could no longer get ahold of him unless he needed to talk to us. This level of communication continued throughout the remainder of the loan process. Then when it came time to close Joe told me that that the current interest rate was at 3.25%. We were 42 days out from scheduled closing. I asked him if we should wait til 30 day or 15 day rates in the hopes that they would be better. He said he checked and the 30 day rate is the same as the 45 day rate now, which is 3.25% and that was the best he is has seen in 2 weeks. I asked about lower interest rates that my wife had seen advertised. He said we would have to pay for those lower rates by buying down points and he didn't recommend that because it takes a long time to make that option worth the money it takes to buy down point. So we went ahead and locked in at 3.25% at 42 days out from scheduled closing. He also told me that paying the appraisal fee (which we did), would now cover any further money we would owe at closing and shouldn't need to bring any cash to the table at closing. When it came a few days out from closing when we got our final documents, it showed that we paid $1,600+ to buy down points to get our 3.25%! I absolutely did not misunderstand or miss Joe mentioning this during our phone call at the time of locking in the rate! I am not in the finance or mortgage business, so I paid special attention to everything he said, asked a lot of questions, and wrote everything down! There was never any mention of buying down points! Especially since he advised against it! I tried calling Joe again to ask about the mix up. And of course he never called back. I left multiple messages, but still not phone call. Despite the fact that $1,200 dollars of the 'buy down' came from New American Funding incentive, we still had to pay $400+, and that incentive money could have been applied to the additional fees of closing early and HOA fees. So we surprised to find out that we had to bring $1,300+ to closing! So then we either had to pay the money to close, or delay the process further waiting to get ahold of Joe! I should have read online reviews about Joe before I agreed to giving our business to New American Funding as it appears from the reviews that others have had similar experience with him. Joe is dishonest, horrible at communication and representing the client! We are already talking to other lenders about refinancing in the next few months!