New American Funding Reviews

Jose was a great communicator, respectful, he was always available, and a hard worker. I was offered a great rate compared to other lenders. HOWEVER, there was an error on the documents to lock in this great rate with my wife having the incorrect last name despite it being very clear in all the documents we had to submit throughout this process (I had also previously corrected her last name early on in the preapproval stage). This issue was not fixed until the next day at which point I was told the rate had increased and I would not be able to get the rate I was promised because the document would be voided with an incorrect name. This seemed unethical to me and many others I told this to, but I decided to continue on with NAF because I had told the other lenders that I was going with someone else. The close date also changed daily ranging as early as 10/29 all the way to 11/8 and was told to change my insurance rate (which I did) and the next day was told to change it back to the original date that I had told them. Then after making an appointment to sign documents with the notary agent, he called me to say that the date had changed once again to a day earlier. These documents contained errors, some of which we caught that night, but the other was discovered after signing and we will have to sign these documents again. Overall there were many mistakes on the end of NAF that costed my wife and I time and a lot of money, yet we have received ABSOLUTELY ZERO compensation. I doubt this falls all on Jose, but my overall experience with NAF was very unpleasant.

I think there was a lot of miscommunication and back and forth between myself Scott and Heather that made this a less then pleasant experience. I felt like I was in the middle trying to bridge communication between these two about stuff I did not clearly understand. It didn't feel like the left hand didn't know what the right hand was doing or asking for.

The company underwriters and processors were horrible to deal with. Sorry. Matthew was nice and kind, but after the file left his desk/ file, the rest of it was a terrible experience from my buyer

If I didn't have to send the same exact paperwork a million times the process would have went quicker. I missed out on lower interest rates because one minute I was approved for loan then the next day I need more information to get approved or the same information that was sent prior.

communication could be more detailed and explanatory

The entire process was beyond stressful and unexpected. I wasn’t given a “what to expect “ introduction in the beginning. Nissa is wonderful and extremely pleasant, the process is what is not memorable.

I received emails from several individuals instead of dealing with one person as I had before in Georgia when working with New American. I had to resend documents several times that I had already sent. Jared was late to closing.

Paul told us it would be ok and we would get the loan and we did! I didn't think it would happen