New American Funding Reviews

The time factor hindered most deadlines. Communication wasn’t always easy. The situation with the HOA wasn’t handled correctly. I told everyone when I went for my interview on December 27th that the property manager had no idea that there were questions that were holding up the process and the VA didn’t even receive the first request for a waiver until January 12th. All the blame was put on the HOA when New American should have been held responsible and I should not have been penalized by paying down points because of lack of proper follow through.

I understand that this is normal for you and that you do it everyday but, someone like myself doesn’t know the process and needed a little more communication than given. I called Bri several times and left messages and did not receive a call back until the night before closing. I feel that if there was better communication I would not have had to rush to get things completed that night and morning of close. I also feel that you guys had all things needed the day before close and we were still waiting at 4:45 to have documentation sent over and closing was scheduled at 4:00. This made the lawyers office have to wait on our closing and completed at 6:00 on a Friday. I believe that better communication is the key for the buyer to ease them and know the process and exactly what documentation is needed verses continuous emails,

Communication was lagging. I know that many people were/ are refinancing, but every single item that was requested on the website, I completed and uploaded within 24 hours of the request. I was never told I needed a termite report- EVER- until the senior loan processor indicated it was missing as she was finishing up. Finally, my energy lease with Vivant caused a delay as well. It would have been nice to know these things instead of the correspondence coming from me as to the loan status.

Better communication

The fees and rate ended up to be more than discussed.. I wasn't aware my docs were in town and ready to sign until I got a call from the notary.

More information more timely. I had to call to understand status several times and was not told until the end of the process that I would be issued checks for the creditors I wanted to pay off with the cash out. This has been very inconvenient to say the least. Cost me additional money to mail these checks with tracking due to the large amounts.

The process itself was good. However, after the loan funded the Title company sent me physical checks that apparently I supposed to send to the companies that hold the debt to be payed off "the same way I usually make my payments". Well, I have NEVER sent a physical check to ANY of the companies as I ALWAYS pay everything using the internet (they transfer the amount form MY bank account). Also, there are internet lending companies involved that don't even have the ability to send them physical checks :( This is a HORRIBLE process that I have never encountered, nor even heard of before, and therefore did not expect. This is a problem. I would NEVER recommend ANYONE to use your company that seems to be stuck in the 1950s :(

It would have been better if it had not taken 14 weeks to complete this closing, and the delay was due to typing errors which resulted in starting over. Blake was friendly and timely in his communications and I appreciated that.