New American Funding Reviews

I’ll start off with, you will get A loan. They will tell you everything you want to hear. They will tell you one thing on the phone and it will change once you receive your disclosure. I received the wrong payoff balances and some that were paid off years ago. Told them multiple times to fix these before we closed but they just acknowledged me and never did anything to fix it. Jonathan Marlowe was rude to me and failed to answer his phone 99% of the time during our loan process. Would tell me one thing and the next day it would change and there were days and days that would go by with no information and his excuse was we weren’t his highest priority. But thanks for giving me a loan that I can’t use to payoff anything, real fun experience! Apart from us waiting awhile to get our appraisal done, the rest of the process took months so don’t expect to close as fast as any other mortgage or refi.

I relocated to the area and started looking to get a small place for my family. I got connected to this company through my realtor and I didn’t bother checking with others because my realtor talked highly about a person who works at the office, Jason. He was great person to work with. The problem started as soon as he forwarded my paperwork to the finance department. Now, I know the system wasn’t designed to serve people who look like me first place but some people are on a mission to make it harder. First, they wanted me to confirm my income from the United States Army Reserves by logging on to the Army website through a link they provided me with. When I bought a house before, the W2s and tax return information was only thing they required. This company asked me to compromise the government website because they don’t think the W2s and tax returns are appropriate documents or they don’t know . I told them that I cannot do that and dropped it off after multiple emails exchanges. And then I got an email from a person by the name of Melanie part of it reads as follows, "AND a Letter of explanation as to why he changed jobs! ??" Melanie. People change jobs because they are not privileged to have a career. I have been here 10 years. I am a former refugee and yes I have changed jobs for better job and pay. I might have appreciated a more appropriate and professional email. Finally, I had to withdraw all together. These issues are not something that can prevent you from working with the company. For me, I care about trust and honesty, everything else can be fixed but trust might take time to do so. And I wouldn’t do a long-term business with people I cannot trust. If you are like me, who wanted to have a business based on trust and dignity, look somewhere else. This place won’t deliver that. I am writing this because if I don’t, they won’t know and if then don’t know they won’t change.

Very traumatic experience.

Do not use NAF they will rip you off over-charge you on fees and screw you to the wall. Be careful.

This lender will try and force you info foreclosure! I have spent over an hour trying to pay them over $4000 and all I want is a recipte. They would not provide it. I called the Corp customer service number, the local office, the number on the statement and get the same answer. DO NOT use them.

better communication, we could not get any responses AT ALL

The loan was late to close. This could have been avoided if the client was fully underwritten before an offer was submitted. Then the loan officer lied to me and said title had the documents and they were balancing the CD when in fact they did not. I called title to verify and they did not have any documents. I was lied to again when they said that it was title that was requiring the wet signature from both buyers when that isn't an industry standard when getting it notarized from out of state parties. That is a lender requirement and should have been waived since your company was already delaying the closing by weeks.

Completely unresponsive - never responded to my emails or waited days. Also told me I would be able to refinance to 80% LTV but only 75% LTV is allowed. Something she should have known.