New American Funding Reviews

NO STARS. The MOST INCOMPETENT BROKER EVER, How this man became a branch manager is insane to even think about. He lied countless times and ignored us, gave us bad information- knowing our situation, CHANGED OUR CLOSING 5 TIMES, ASKED FOR MORE DOCUMENTS HE SHOULD HAVE HAD- AND DID NOT EVEN SUBMIT THE REST OF THE LOAN LEAVING THE SELLERS AND THEIR AGENT IRATE UNWILLING TO EVEN WORK WITH US. THIS MAN SHOULD NOT BE RESPONSIBLE FOR HELPING ANYONE FIND A HOME- HE LITERALLY HELPED US GET 4 MONTHS CLOSER TO BEING HOMELESS. INCOMPETENT. EXIT/ IN REPLY RO THE PERSON WHO CLAIMED THAT IT MUST HAVE BEEN MY MORTGAGE DENIED IT DID NOT GET DENIED. THE STATE NEVER RECEIVED HALF OF THE DOCS FROM THE BROKER IT WAS INCOMPLETE THEY COULDNT APPROVE OR DENY IT- maybe stay on top of your work or workers. Bc I got approved for a mortgage 2 days later thru someone else no problem. Im not the one who had a job to do, and completely dropped the ball to the point of leaving a family almost homeless. You should be so proud that you blame someone else for your lack of professionalism.

I had the worst experience with James Butz and Envoy Mortgage. Our closing date was postponed three times and then our loan denied, out of spite, because my wife and I started to call the corporate HQ about their incompetence, extremely poor customer service, and rudeness. They were condescending to my wife and frequently didn’t know where our loan was in processing, who was working on it and what else was required. Our experience with Envoy ruined our summer.

I felt in the dark information wise the whole time. Many questions or texts went unanswered or very late responses. The home after a week still has no gas hooked up even after I requested it the day of move in. Only 4k down from original offer? The home is in very poor condition and I am very astonished it passed VA inspection. I am not sure the air is breathable in the home I already got sick after staying in there for a weekend. So the communication needs to improve. Fight a little harder for your buyer, make sure appliances, furnace, water heater, actually work and that the home is healthy to live in. I feel I got a bad deal.

Stop running clients credits anyhow. Surprising figures at closing. What was the point of making me pay up credit card debt last to the Tittle company last day to closing. It's been days yet they have not credited my bank, my payment is now late.

Never returned calls or emails. It was a horrible experience that cost my seller time and money. Hire better employees, and maybe next time, a pre-approval letter with your letterhead may mean something besides just a worthless piece of paper.

I have had nothing but problems from them getting my mortgage and even after everything is all said and done worst experience and it was my first. I am so angry with all of it and won’t be buying with them again.

Not a good experience at all. Upon receiving documents related to estimated closing costs adding up to $4,200 on a $50,000 loan I asked why they were so high. Miranda told me that Gil would explain that to me. He informed me that the $4,200 was how much it cost to get the loan. I told him it was too much and I would look elsewhere or find other means. He proceeded to tell me, “your loan is a lot of work anyways so I’ll just withdraw your application”.The other lender I was shopping is doing the same loan for $770 in costs.Do yourself a favor and shop around, this place will take your hard earned money and line their pockets with it.

try to be more up front on everything and less confusion making things upsetting there was a lot of double talk and frustration I do thank you people but I would not use Amerisave ever again....