New American Funding Reviews

Would never recommend to anyone. Very unprofessional and was not prompt. Had to change closing dates 3 times due to lack of communication. Please save yourself the trouble and look elsewhere.

Be honest and more competitive with rates.

Eric, if I could give negative stars I would. Terrible experience. Insists you've been preapproved for an amount that would cripple you debt wise (didn't know that until we got a real broker who told us we'd have lost everything had we gotten that amount) and we had been searching in that bracket thinking we were good, everything was verbal, except the application paperwork, never gives straight answers, tells you there's no real paperwork they can give you to show what you've been approved for. OH and insisted it wasn't necessary to take first time home owner classes because it wouldn't help us. Jokes on them, because now we know that's called unfair practice. Buyer beware. OH AND WHEN THEY MERGED WITH ANOTHER COMPANY, WE WERE'NT INFORMED AND HAD TO RESUBMIT EVERYTHING. WOW. GOLD STARS.

Eric if I could give negative stars I would. Terrible experience. Insists you've been preapproved for an amount that would cripple you debt wise (didn't know that until we got a real broker who told us we'd have lost everything had we gotten that amount) and we had been searching in that bracket thinking we were good everything was verbal except the application paperwork never gives straight answers tells you there's no real paperwork they can give you to show what you've been approved for. OH and insisted it wasn't necessary to take first time home owner classes because it wouldn't help us. Jokes on them because now we know that's called unfair practice. Buyer beware. OH AND WHEN THEY MERGED WITH ANOTHER COMPANY WE WERE'NT INFORMED AND HAD TO RESUBMIT EVERYTHING. WOW. GOLD STARS.

I would have put 0 stars if it let me. I supplied everything over 4 months ago, and have only received telemarketing calls, and nothing else since. I have tried to close my application/request the right to be forgotten, but good luck getting ahold of anyone or finding any more information other than "this button does this"... Sigh

I've already reached out to Jeremy, Dan, and Jason about this loan. Here again are my thoughts - "I'm reaching out about my recent loan I closed with Jeremy Baxter (loan #1001203850). The good news is that I'm in my new place and happy I made the decision to buy! The bad news is, almost nothing about this loan and this process went anything like Jeremy said it would. I'm not even sure where to start. From the first day I contacted Jeremy, I clearly told him I had $15,000 to put down towards this property. I asked and asked for 'real' numbers throughout this process, and was assured again and again that my cash to close wouldn't be much more than $15,000. The night before closing, before Jeremy even looked at the paperwork, I was informed by title I needed $14,000 to close. I had already put $10,000 down and was expecting around $6,000 to close. I ended up wiring over $11,000 to title in order to close. This cost me $6,000 additional dollars that I wasn't expecting, and that Jeremy assured me wouldn't be the case. So, $6,000 in the hole there. As I went through this process with Jeremy, he also assured me (over and over, up to 1 day before close) that NAF would pay my first year of HOA dues. We had discussed my payment sticking around $2500-2600 since the first time we talked. Again, he assured me over and over that NAF would credit my first year of HOA dues. I never saw it in writing, and trusted Jeremy that it would happen. Obviously, that didn't happen, and I wonder if he even discussed it with anyone or had any intention of applying any kind of credit towards HOAs. $4,500 in the hole there. When Jeremy and I started discussing a closing day, the reason we chose to close after October 31st was so my first payment wouldn't be due until January 1st. This was the whole reason we chose to close in November, because according to Jeremy my first payment wouldn't be until January if we closed in November. I didn't learn my first payment was due Dec. 1st until I was at my signing appointment this morning. I informed Josh B about it and he basically said 'sorry, we can't change it'. Again, I was told repeatedly and assured that my payments wouldn't start until January. $3,000 in the hole there. Jeremy has cost me about $13,000. Tomio, my real estate agent included on this email, can confirm everything I've said here and everything Jeremy 'promised' through this whole process. We have both reached out to Jeremy today about what he will do to make this right, and have received no response." Dan and Jason haven't reached out about making any of this right. I had a brief conversation with Jeremy last week, still with no offer of real resolution of any of this. This whole process has made me regret choosing NAF to hold my mortgage. I'm losing hope that any of this will be made right by anyone at NAF.

As soon as we closed on the loan the customer service was horrible from Tyler Lewis. Most things that were quoted to us didn’t end up being correct and when I would call it would go straight to voicemail, I would never get a call back but he would get frustrated if I called a day later multiple times until he picked up. Wish there was a grace period because now I’m not sure what I even signed up for, he did great at misrepresenting everything.

Andrew was a no-show throughout the entire transaction. He never responded to my emails or phone calls. The customer was also extremely disappointed with the transaction. I understand Andrew is the manager for John and Tony. However this does not excuse poor customer service.. I’ve been doing transactions with John and Tony for over five years and they are always on top of each and every transaction. This cannot be said for Andrew. Take me off of any cobranding marketing materials with this Loan Officer.