New American Funding Reviews

Our experience was unpleasant because there was very poor communication throughout the whole process. Not only Kristi but others on the team that we worked with would not reply to our emails, tex messages or voicemails. We would inquire about documents and have to follow up multiple times a day for a few days to finally get the documents we asked for. Often we received incorrect documents and had to let the team know that they had to be updated. Multiple times we received "URGENT DOCUMENTS THAT NEED TO BE SIGNED ASAP" at 7pm and 8pm leaving us with little time to review them and putting pressure on us. Kristi is a nice person but unfortunately the attention given to us during this process was extremely unsatisfying and we will not be recommending anyone we know to this company.

Brad has very poor customer service and doesn’t seem to enjoy his job.

Horrible communication and very unprofessional. Would NEVER recommend to anyone I know. Had a awful experience and wish I could of had a different person to work with.

Everything. Took 23 days to contact me back. Did not keep in communication with realtor. Horrible job and will go out of my way not to refer.

General incompetent behavior. Losing or misplacing info time and time again. How many times do you have to send info to them for them to receive and save? Then they said I was “unprofessional”? Because of a phone call verifying my business was still around? I understand she was doing her job, but this was a personal loan, not a “professional “ loan? Not even in the same ballpark. Just a general lack of professionalism on their part. Safe bet, that no loans will be done through them anytime soon!

This Lender took our information, and refused to do a pre-approval letter, without having all documents that normally would got through the underwriting process.

To Whom It May Concern,I am writing to formally submit a complaint against Mr. Steve Menozzi, Sales Manager (#697223) at New American Funding, located at 11 Continental Drive, Suite 211, Newark, DE 19713.Mr. Menozzi was provided with all the necessary information to obtain a pre-approval for a housing loan. After submitting the application, Mr. Menozzi verbally advised us to proceed with a $5,000 deposit with the seller. Following his guidance, we signed a buyer contract with the seller and committed the aforementioned funds.Subsequently, Mr. Menozzi informed us that we could not proceed further with the loan unless my taxes were amended, citing that my reported losses invalidated my income. I promptly worked with my tax preparer to complete the amendments and submitted the revised tax documents to Mr. Menozzi. Despite my compliance, Mr. Menozzi once again stated that I did not qualify to proceed to the underwriting stage.Upon requesting an official letter from Mr. Menozzi confirming my ineligibility on the pre qualification stage he refused to provide one. Instead, he suggested I seek a denial letter from other lenders who had reviewed my case. This refusal has placed me in a difficult position, as the seller is unwilling to return my $5,000 deposit without official documentation of my ineligibility.I believe Mr. Menozzi's actions were negligent and misleading. His advice directly led me to commit a significant financial sum, and his refusal to provide proper documentation has further exacerbated the situation.Valentin

HORRIBLE EXPERIENCE. Kenol Cadet made purchasing a home such a bad experience. He wouldn’t answer my questions, used discouraging verbiage.. just a flat out nasty man. I would NOT recommend this company to anyone. His assistant Hector was very kind and informative& It’s because of Hector I worked with them until the end. As a first time home buyer I wouldn’t wish this kind of experience to anyone.. I don’t know how Kenol keeps business or employees. He’s a horrible representation for NAF. I will never do business with them again and have told all family & friends to stay away.