New American Funding Reviews
Review by Chaitanya Chandrakant Erande for Indy Johar
Completed transaction on February 19, 2024
I think communication, regular email follow-ups with the customer eases the anxiety of first home buyers as in my case. There was very less communication with the mortgage lender once i locked the interest rate. Every-time I had to be proactive to make sure things are in place before any deadlines as a first time home buyer. I guess the overall customer experience in can be vastly improved in this regards.
Review by RAJATE KISHAN MATHUR for Indy Johar
Completed transaction on February 19, 2024
Clear and timely communication. Be proactive instead of being reactive. We felt that Draper & Kramer team didn't value our time. We were pushed into a corner and very given no time to think through things properly. Overall bad experience.
Review by Sivakumar Krishnan for Indy Johar
Completed transaction on February 19, 2024
Ok
Review by Hiren H. Patel for Indy Johar
Completed transaction on February 19, 2024
Indy gives the best Rate, but it is hard to get hold of his staff to ask questions
Review by Nihar Gadkari for Indy Johar
Completed transaction on February 19, 2024
closing took more than 80 days as opposed to 45 days promised
Review by Udayan Sharma for Indy Johar
Completed transaction on February 19, 2024
Rate offered was good but expect better communication from lender and his/her team. No clear guidance on the steps required to refinance. Had to reach out multiple times to make sure things are moving along.
Review by Aruna Kumar Dash for Indy Johar
Completed transaction on February 19, 2024
The way the whole payoff happens, I end up paying 5 days interest to both my old and new loans which could have been avoided. It was not a good overall experience, no customer focus.
Review by Alicia D'Aloia for John Murray
Completed transaction on February 8, 2024
John is bright and excellent at what he does. I felt like the communication with his support staff could be better. Numerous, repetitive emails and felt like I had to chase getting my loan closed/ extended several times and had to repeatedly supply the same documentation. Lost in the mail, expired, etc,etc.
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