New American Funding Reviews

Inquired about a mortgage loan, amongst all inquiries, NAF is the only company that never even called me back.

Absolutely horrible customer service!! I’ve never made a late payment, after they didn’t draft June’s payment on time, I went to their website and read they offer bi-monthly payment options and it saves you interest money. I called to set up the biweekly option the person told me I had to pay a month ahead so I went ahead and paid July’s payment on June 4th. She said I would need to sign the form before it started. I signed emailed back. I get a email saying I would have to pay August’s payment ahead too. I researched found their policy on bi weekly and I did not need to pay two payments ahead. I emailed… told them about their wrong information and expected the bi weekly schedule to be set up. Instead I get a email saying they cannot respond to my email because it was’t from the email they have on file. I resent it again form that email, a few days later another email and keep in mind you can’t just open their emails you have get an encryption code. This email said they were missing a digit in my routing number, keep in mind this is the same routing number they have used to draft payments for the last four years. I added the missing number and sent it back in. Today I get an email saying I need to write my account number on it. Seriously they hold my mortgage it’s their account t number assigned to me. I had to call them ask for the account number to send them a form with the account number beyond ridiculous! They clearly don’t want anyone be to save on their interest payments so they make it darn near impossible.

That was the roughest transaction I have ever completed. Original close date was 5/16 and it kept getting dragged out with one thing after another. This was so poorly run. Bryan would tell us one thing and we would get the opposite from Gina. I felt like smoke was blown up my b**t 20-30 times at least. The organization was terrible, nothing was prepped and it felt like you all could have dragged this out for weeks if we did not sit there and yell. I have never yelled at loan officer, this was the absolute, hands down, worst closing ever!!! I would never recommend NAF.

In 2022 our then landlord offered us to buy home from him for lowest price, so we decided to go for it, we already lived in this house for 11 years.. Because we didn't have alot of money to put down we went through FHA loans. Few months before I finally settled my mom's estate in a different country and git about 5.000 for down payment.. All everything was going to closing and week before it, a girl who was not our loan manager started to mess everything up with " guidelines " bs. That my inherited money is not good enough, that I must bring all papers from international banks and departments of securities and etc.. I already sent her paperwork with international transfer from bank, but no... So b******* about guidelines and more guidelines made us loose the house and place of living... I understand that many people had great experience with this particular office, but not us.. I really hated to work with this woman. Haleh Saber, I hope you have good life, I hope those " guidelines " work for you too..

I am disgusted by the way New American Funding operates. I honestly can not believe they are in business. I was pre approved back in November. Gave them all the paperwork and information needed while continuing to look for a house. I was able to find out at the end of Jan with a closing date set for Feb 24. I was told everything went through and all I needed was to wire the down payment. The closing date had to be extended to March 24th due to repair issues and getting the money transferred. I originally had Joseph Longo as my loan officer, who monitored my whole progress. He called me 2 weeks before close and said he got promoted so he no longer has my loan and it is being transferred. I get a call Feb 19th (1 week later) saying I am sitting with no approval. 3 DAYS BEFORE CLOSING. I am having a meltdown because how unprofessional to let me know I can not even close that close to closing. I spoke to his boss, Jason Miller, who is just as incompetent and was unable to close it. The sellers upped the price on me since I had to request an extension. I had to quick find another lender to push my loan through in days due to the incompetence of New American Funding. NAF cost me THOUSANDS OF DOLLARS. Never even got an apology, no sympathy at all. They are unprofessional and caused me so much stress on top of it. Do yourself a favor and go elsewhere. Thankfully I was able to still close on my house and move. I am currently trying to take legal action for what they did to me.

I was trying to get a mortgage from the company as I did before I get a call from Lone officer name Nade kiarang , 0 customer service very Rude unprofessional very aggressive,"I had a very disappointing experience with this loan officer. He is rude, judgmental, and unprofessional. The lack of customer service was evident, as they even raised their voice for no apparent reason. I hope they work on improving their approach with stay a way from Nader kiarang.He told me I am a bad lone officer even I have my NMLS license but he seen himself better than others . He need to learn customer service

From the beginning of Doug's involvement there was issues. First sign was forms were filled with incorrect information including social security number, Doug wanted me to sign anyways which I refused. Forms that he requested and were submitted were not sent with file. Loan would not have closed in time and I would have lost property if I was not continually emailing to push them hard starting at 7 days prior to required close. Once loan was handed to Processor Doug disappeared until I started hard for close. Worst experience ever.

Your loan officers and processors and whoever is involved in a purchase transaction need to have full knowledge on county specific recording guidelines in order to schedule signing and funding accordingly, otherwise you shouldn't do business in the counties you are not familiar with.