New American Funding Reviews

As a real estate professional, I hold myself to a high standard and expect the same from those I work with, especially when it comes to something as important as financing a home. Unfortunately, my experience with this loan officer and his team was extremely disappointing and unprofessional. There was a complete lack of communication and follow through. Despite multiple calls and messages, I received no response during critical moments of the loan process. My client, a first-time buyer and a close family friend, was left confused and anxious. The seller and two other pending transactions were also affected by the delays caused by this team’s negligence. We submitted everything early in good faith, based on assurances that closing would happen on time. But the mortgage package was not received on time. This level of disorganization is unacceptable. What’s worse, when I escalated the issue to the loan officer’s manager and regional manager, there was zero urgency, empathy, or accountability. Their lack of responsiveness only made the situation worse. I would never recommend this company or this lending team to any of my clients in the future. Professionalism, clear communication, and respect for people’s time and money should be non-negotiableunfortunately, this team failed in every category.

Better communication, proper closing timeline and not being berated on the phone day of closing.

Eric helped close the deal which was appreciated however he fell short in a major way. He failed to submit the MCC 1st time homebuyer tax credit worth up to $2k a year the life of the loan at closing. I spoke to him prior to leaving this review and he still wouldn't take responsibility for this huge oversight. He also advised me to lock in my interest rate when it fell 0.5% the following week. Choosing Eric is my only regret in my first home buying experience. One reason for the his high rating is his numerous texts after closing pleading for a favorable review. Don't make the same mistake as me..visit with more experienced lenders prior to choosing Eric.

I called this guy to help me get a place. After not getting a call back for days. I finally got an email not a call stating that he couldnt help me get the house i was looking at. They dont help Veterans with bad credit as he states. Complete false advertisement.

Unpleasant is not a strong enough word to describe what the lender and his procesxor, Michelle Huebner put a buyer client through. The client, who was my buyer client as Realtor, received terrible coaching--it any at all. Throughout the transaction, he was not made aware of dates and the importance of them. In addition, I provided a document to the lender regarding the appraisal, and it sat for over a week without any movement, thus stalling the closing yet further. They stated that we'd close on the contracted date and they did not deliver so I had to amend the contract for a day later. A day later, I then had to amend it again, as the processor asked was dishonest telling me the title company was supposed to inform me, that was not true. Even if it was, it's not on the title company to tell teh Realtor to communcate a stalled closing, it's on the lender--the title company does not write the amendment. Twice, during the transaction, the lender sent an email to an agent at a competing firm, instead of me, an agent who was never ever party to the transaction. I told Adam this the first time it occurred, and then it occured a second time, putting the client confidentiality at risk both times, let alone leaving me out of the correspondence. The day of the closing, my buyer client was not even aware that he owed nearly $10K in cash to close, and furthermore, he had to wire the money himself with no guidance whatsover on the lending side. The lender also, failed to orchestrate the awful online closing experience, with the client being unable to log in to a virtual closing with a notary. Our local title company provided the closing docs to the lender way out in front of the closing and none of those documents came back signed. The title company here is still cleaning up the horrible mess created by the lender and he commented to me and the lender directly, that this was the WORST lender he has worked with in over 25 years in the industry. I feel bad for the client, the amount of stress they endured during this fiasco. New American Funding: Do Better.

The lender rarely ever responded to email or calls. The Alta was off by over $4,000 causing the out of state buyer to have to get up from closing table at 4 and rush to bank. Still unresponsive the day of closing. Would not recommend

Communication at all times is very important in the process of purchasing a home. This was my first time unlike my husband and I had many questions that went unanswered. I sent numerous emails in which I still have, after awhile I felt like I was being bothersome to Nancy. I sent her and time an email expressing all my concerns and feelings about this first time experience for me no response! I started being excluded off email then it got to the point she would only communicate with my husband.

No communication skills what so ever. My insurance guy knew my closing date before I did. Besides the interest rate it was overall a miserable experience.